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Customer Support with Polish
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Zebra Technologies is an equal opportunity employer committed to a diverse and inclusive work environment. Zebra is diversifying every day working life with fun events. With our "dress for your day" philosophy, we are a pioneer among corporates because you can come in attire that is comfortable for you.
We have an opportunity for a customer specialist to join our outstanding team supporting Polish or German language. We´d love to find someone with the ability to learn quickly and coordinate information effectively to generate deep customer insights. Your responsibility will include administrating our internal system and providing support to our partners and business customers when placing their orders for repairs. Representative works under close supervision to answer routine questions regarding company products and services and responds to customers by following standard scripts and procedures.
Responsibilities
- Answers initial customer calls and answers routine questions
- Responds to customer concerns by following standard scripts and procedures
- Directs callers to appropriate resources and personnel
- Solves simple customer problems
- Escalates complex questions to more senior representatives
- Documents customer concerns and escalates concerns to appropriate channels in a timely manner
- Demonstrates strong customer service, communication and problem-solving skills
• High school or equivalent
• Experience - you have already dealt with customer issues
• Proficiency in English and Polish and another EU language as German, French, Spanish, Italian
• Beginner level skills in Microsoft business applications including Word, Excel and Outlook
• Customer service values/orientation and communication skills - you are talkative, teammate and willing to learn new things
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Benefits
- 5 weeks of vacation, 5 sick days and 2 volunteer days paid off
- Multisport card at a reduced price
- Meal contribution
- Monthly contribution 800 CZK/month in the form of credits on your Benefit plus card with cafeteria system where you can choose from wide range of activities/benefits from Health, Sports, Travel, Wellness, Development, Culture up to company Language courses
- Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments
- Annual bonuses based on financial results
- Yearly salary increases according to individual performance
- Employee referral bonus for bringing New Talent to Zebra
- Free beverages and fruit days (coffee, tea, milk available in our kitchenette)
- Life & Pension insurance contribution
- Company preschool (in Czech or in English)
- New modern and multifunctional workplace at Vlněna Office park in the city centre
- Discount at our partners (T-Mobile, Banks, HP, Dell, Microsoft Office)
About Zebra
We are Zebra Technologies. We build today, so we can create tomorrow.
Zebra is an international equal opportunity US employer, established for 50 years, committed to a diverse and expansive work environment! The diversity of our people and their ideas powers our inventiveness. We sell innovative technology solutions within barcode and product identification - RFID, barcode scanners, printers, data analytics and software. We employ over 7,000 people across 100 locations in 50 countries.
Our solutions are used by BMW, Amazon, DHL, Tesco’s and numerous hospitals all over the world and even the NFL! Zebra in Brno was awarded as a TOP employer of the year 2018 in Jihomoravsky kraj and also ABSL Diamonds Awards 2019 for innovations and 2020 for Employer Branding & People Engagement.
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Job ID: 90682