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B2B Customer Service - Order Management (Spanish speaking) at Bespoke Recruitment

B2B Customer Service - Order Management (Spanish speaking)

Bespoke Recruitment Dublin, IE Full Time
Required languages: Spanish (Native/Bilingual) / English (Business Fluent)
€25,000 - €36,000/Year

·       Oversee sales and purchase orders from clients and/or affiliates for the Spanish-speaking market throughout the whole downstream supply chain flow.

·       Coordinate logistics and shipping to the region of expertise in accordance with the Incoterms and the relevant KPIs

·       Coordination of operational actions for assigned markets, including monitoring progress and intervening or escalating when problems develop as needed to meet deadlines and commercial needs.

·       Respond to customer and sales manager inquiries about order management, stock availability, shipping status, credit concerns, and mis-shipments within 48 hours of receiving them and maintain track of them.

·       Ensure Channel Inventory awareness & reaction (stock availability, delivery process) by cooperating with Distribution Planning toward full order stock allocation.

·       For credit limit difficulties, closely collaborate with the Credit Risk, F&A, and Sales Managers.

·       Follow up on open cases in accordance with the predetermined timetable (outbound campaign-based approach)

·       Make inter-departmental cooperation a priority.

Qualifications / Professional Capabilities


  • B2B Customer Service experience (desired)
  • Order Management experience desirable
  • MS Office experience – especially Excel
  • Knowledge of SAP
  • Spanish and English fluency is a must
  • Call centre experience highly appreciated

Recommended Skills

  • B2 B
  • Call Centers
  • Customer Service
  • English Language
  • Order Management Systems
  • Spanish Language
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Job ID: SM