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Customer Service Ambassador - German at Casumo

Customer Service Ambassador - German

Casumo Swieqi, MT Full Time
Required languages: German (Native/Bilingual) / English (Business Fluent)

Casumo was established in 2012 and has been leading the innovation of the iGaming industry ever since. Known for its unique and lovable brands including Casumo, Dunder and Kazoom Casino, the group continues to develop and deliver best-in-class gaming products and experiences. We believe in the power of collective genius and look for idea generators, solution seekers and ingenious innovators that want to play a part in pioneering our brands into the future. 


About the Team:

As a member of the Customer Service Ambassador team, you will be a part of a diverse and ambitious group of people responsible for navigating players throughout their adventure with us. You will begin your Ambassador journey in our Service team, where you will be responsible for onboarding, educating, and supporting our customers. This team is a springboard for growing into either our Engagement team, where you will be able to get creative and upsell our product, or our Expert team, where you will have the opportunity to dig deep, expand your knowledge and learn more about the complex sides of iGaming. 


As Customer Service Ambassador You Will: 

  • Listen and respond to our player’s needs and concerns and provide professional, friendly support at all times ensuring our players are our number one priority
  • Work in collaboration with other teams such as Player Protection, Sports, Payments and Loyalty
  • Contribute fresh new ideas, giving constructive feedback to constantly improve how we work and exercise your creativity
  • Support customers across multiple brands via live chat and email with an average of 100 cases per day
  • Assist management with day to day tasks, while expanding your knowledge and progression


You Are:

  • Native German Speaker
  • Passionate about identifying customer needs and providing first contact resolution
  • Experienced & comfortable interacting with customers, whether that be face-to-face, via calls or written communication
  • Target driven and eager to consistently improve your personal performance
  • Excellent at communicating, patient and able to explain complex topics in a concise way
  • Ambitious, eager and ready to learn
  • A reliable, hard working person with a super positive attitude

Bonus skills:

  • Sportsbook knowledge
  • Live chat experience
  • iGaming experience
  • Fluent in any of our other key market languages (English, Swedish, Danish, Norweigan, Spanish, Finnish)


Ambassadors Perks:

  • Monthly bonus incentives to reward high performance
  • Regular target based competitions
  • 3 weeks of full training with constant attention and support
  • Career progression with managerial potential


Casumo Perks:

Being a part of the Casumo group provides an unparalleled experience. You’ll find yourself surrounded by the brightest minds within the most inspiring and  collaborative office spaces on the sunshiny island of Malta. In addition to that, you’ll enjoy:

  • Private health insurance
  • Wellness incentives, including gym passes
  • Gourmet lunches and healthy snacks prepared by our in-house chefs 
  • Access to some of the greatest tools and platforms for developing your  professional skills and building success within your role
  • A range of training courses, known as Casumo College, for continuous learning and growth
  • An incredibly diverse team of smart, kind and motivated colleagues from more than 30 countries
  • Social events for building strong relationships with colleagues from all across the organisation

Great minds don't think alike

At Casumo we're all different. By building a team where difference is embraced, through our lived experiences, our beliefs, and who we are, we create a diverse and inclusive home for all our 'sumos. It's about keeping it real and being your true self. Because, great minds don't think alike; the more diverse we are, the better we become, together.


Recommended Skills

  • Active Listening
  • Attentive
  • Customer Service
  • Effective Customer Support
  • English Language
  • German Language
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