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Customer Relations Specialist with Russian / German / Italian / Turkish / Polish job in Sofia at HCL Technologies

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Customer Relations Specialist with Russian / German / Italian / Turkish / Polish at HCL Technologies

Customer Relations Specialist with Russian / German / Italian / Turkish / Polish

HCL Technologies Sofia, BG Full Time
Required languages: German (Advanced) / Polish (Advanced) / Russian (Advanced) / Italian (Advanced) / Turkish (Advanced)
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HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships

For our NEW client based in Sofia we are currently hiring

Customer Relations Specialist with Russian, German, Italian, Turkish or Polish language


What to expect if you join us:
• The opportunity to work in a friendly environment in one of the leading multinational companies in the world;
• Trainings, mentorship and ongoing development programs to help you grow as a professional.
• Attractive career opportunities within the company offering both horizontal or vertical development;
• A place where we value your personal and professional dedication and celebrate the success together;
• Cooperative team and a dynamic work environment;
• Play and relax zone;
•Work from home option;
• Life insurance and additional health care and dental package from your first working day;
• Monthly transport allowance;
• Entirely remote recruitment process;
• Relocation package if coming from another country or city


We offer you:
• Competitive remuneration
• Standard working hours Monday - Friday
• Young and vibrant team environment
• Additional Health Care Package and Transport allowance
• Opportunity to grow your career in a multinational company


If you think this job will be the perfect fit for you, send us your CV by clicking the APPLY button below. Only shortlisted candidates will be contacted.


Here PASSION & PROFESSION go hand-in-hand. | Discover HCL Technologies

Responsibilities:
• Attend customer requests, calls, emails, chat;
• Checking product availability for a certain point in time and order status;
• Request for information about account status and outstanding payments;
• Request an account statement, a copy of an invoice or delivery document;
• Coordinate other departments such as Order management, collections, dispute and cash application team to resolve customer inquiry;
• Report out daily performance and update all performance logs;


Requirements:
• Previous experience in a similar role will be considered an advantage;
• Fluent in one of the following languages: Russian, German, Italian, Turkish or Polish language, both written and spoken;
• PC literacy and a good command of English language;
• Good listening and comprehension abilities
• Ability to effectively communicate and negotiate with customers and provide timely resolution
• Good analytical skills and problem solving abilities
• Experience in contact center/ customer service (preferred)
• Good phone/ email / chat skills (prior experience mandatory
• Experience with SAP will be a great plus

Recommended Skills

German Language
Russian (Language)
Turkish (Language)
Italian (Language)
Complex Problem Solving

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Customer Relations Specialist with Russian / German / Italian / Turkish / Polish
HCL Technologies Sofia, BG Full Time Required languages: German / Polish / Russian / Italian / Turkish
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Think you're the perfect candidate?
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