Finnish speaking Customer Experience Agent - Malta job in Sliema at Betting Connections Recruitment Solutions

Our client, an established iGaming operator is looking for a Finnish speaking Customer Experience Agent to join their team. They are looking for passionate, people-centric individuals with great communication skills, interested in sports & casino, ready to learn more and looking to work with a friendly, fun and creative team. As a Customer Experience Agent you will be a one stop shop for all service, account and payments related needs of our players.

About Malta: 

Malta is a small but busy island in the centre of the Mediterranean, boasting beautiful beaches and 300 days of sunshine a year! With a relatively low cost but high standard of living, Malta is one of Europe’s bigger iGaming hubs and is home to thousands of expats enjoying a relaxing med lifestyle without sacrificing their career development!

Duties:

Resolve customer queries via live chat and email

Take ownership of customer cases that cannot be resolved at the point of contact and see through to full resolution

Communicate with 2nd line support team and payment providers to solve customer problems in the most efficient way.

Approve customer withdrawals upon request from the player

Review of customer documentation and KYC checks on demand for various jurisdictions in line with policy

Contribute to team effort by achieving personal KPI’s to support departmental SLA’s

Provide insight into current customer feedback and help shape our systems, processes and self-service outlets, such as our FAQs and Knowledgebase, both within CS and the wider Country Management

Ad hoc tasks as required by the CS Management such as analyzing customer contact trends and patterns, and providing context around these

Requirements:

Proficiency in Finnish language, written and spoken

A keen interest in sports & casino.

You have an analytical approach to problem solving and are quite a Sherlock when it comes to solving even more complex issues our customers might have.

Flexibility to work rotational morning and afternoon shifts, including weekends.

You have worked in a customer service setting ideally answering customer queries via live chat and email, or at least in a face-to-face environment, such as hospitality or retail.

Multitasking is your middle name and you have the ability to retain a lot of information as well as the technical capacity to work with multiple systems.

But most importantly, you have a real drive to help others, you are a pro when it comes to communicating with customers, and you are eager to learn and contribute with ideas to make continuous improvements

To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere.

We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable.