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Customer Care for Dazn Sports (Japanese Speaker) - Signing bonus €3000 at Blu Selection

Customer Care for Dazn Sports (Japanese Speaker) - Signing bonus €3000

Blu Selection Lisbon, PT Full Time
Required languages: Japanese (Native/Bilingual) / English (Business Fluent)
€18,144 - €21,784/Year

Are you a sports freak and really into watching sports? Are you a fan of Martial Arts, big league sports and really into streaming games? This is your call!

We are currently looking for Customer Care Agents for the sports streaming service DAZN Sports.

Your responsibilities and impact as a Customer Care Agent will be:

  • Representing our client´s products and services
  • Being the first point of contact for customers of our client
  • Support revenue growth via retention offers to Customers
  • via CS contact channels
  • Using your communication skills to help customers with a wide variety of issues
  • Playing an active role across our entire customer care
  • strategy - from new customer onboarding to customer
  • loyalty & retention

Skills, qualifications and interests you need to succeed in this role:

  • Native level of Japanese with a proficient level of English
  • Having excellent verbal and written communication skills
  • Being able to quickly understand customers´ needs and dealing with their emotions
  • Preferably previous experience in Sales/SAAS
  • Having a well organized and structured way of working
  • Already living in or willing to relocate to Lisbon for an international career and life experience.

What's in it for you?

  • Type of contract: fixed term contract, renewable every year
  • Working hours: full time, Mon-Sat, 08:00-17:00, 23:00-08:00 (rotative shifts)
  • Paid training
  • Salary conditions (*) – 2 options:

a) Including free accommodation (shared flat, all bills included): 1295€ gross/month 

b) Excluding accommodation: 1550€ gross/month

For international candidates:

  • Reimbursement of your initial flight expenses after 9 months
  • Airport pick up
  • Yearly two-way flight ticket back to your home country (within the EU)
  • Help in paperwork, opening bank account, etc. upon your arrival
  • Private health care available from contract signature
  • Free Portuguese lessons, cooking classes, sports activities and social events organized by the company
  • Real career opportunities in different career paths

(*) Compensation during training period if successful (15 days): 50% of your hourly wages (lower taxes)

Your Future Company:

Are you interested in working for one of the most inspiring social media websites?

With this website, you are fighting boredom in your life. Start your DIY-project and find inspiration and ideas about nearly every topic online.

This platform needs your support in the growing and trendy capital of Portugal – Lisbon!

As part of a global community, you will work with a wide range of nationalities and backgrounds. You will work for a company who cares about its employees, full of opportunities to learn and grow professionally and personally.

What should you expect from living in Lisbon?

  • A colourful city view and a rich cultural history
  • Pros of living in a European capital on a budget
  • Delicious Portuguese cuisine and famous cafe culture
  • Friendly people, good vibes and a happy-go-lucky urban life
  • Warm climate all year and a sunny beach life next to the Atlantic
  • A large English-speaking local community and international environment

Recommended Skills

  • Customer Service
  • Retention Rate
  • Saas
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