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Job Requirements
Requirements
- Finnish & English fluent
- Experience in product support (Field and / or remote support) for IT industry
- Ability to communicate with empathy.
- Strong abilities towards SLA compliance.
- Strong technical support capabilities on IT products / devices.
- Bachelor’s Degree or education in any discipline.
- Industry stand certificate – Comp TIA A+ (Preferred but not required)
- Experience on Multi-functional printers are an advantage.
- Strong troubleshooting and problem-solving capabilities.
- Strong remote configuration and troubleshooting capabilities.
- Good documentation skills.
Offer
Available upon request. Please note however this is a Portuguese contract therefore based on Portuguese living costs, so therefore 2-3 times more than the national average is to be expected within the package. Initial reimbursement of moving costs may be refunded.
Skills
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Finnish Technical Support Rep L2
David Kennedy Recruitment
Lisbon, PT
Full-Time
Required languages: Finnish (Business Fluent)
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DKR are working with a leading Infra organisation as they onboard a new team member to their Nordic Tech Support dept. Relocation is essential.
- Provide remote technical support to Enterprise printer customers:
- Receive direct client contacts (e.g., via phone, video chat, web portal, email),
- triage, and provide remote client assistance to solve the issue directly if possible,
- within SLAs.
- Redirect calls to field engineering support if a field support visit is required.
- Escalate to Escalation Support team (Tier 3) as required.
- Use knowledge base effectively to resolve tickets and, also, contribute with new articles for knowledge base.
Requirements
- Finnish & English fluent
- Experience in product support (Field and / or remote support) for IT industry
- Ability to communicate with empathy.
- Strong abilities towards SLA compliance.
- Strong technical support capabilities on IT products / devices.
- Bachelor’s Degree or education in any discipline.
- Industry stand certificate – Comp TIA A+ (Preferred but not required)
- Experience on Multi-functional printers are an advantage.
- Strong troubleshooting and problem-solving capabilities.
- Strong remote configuration and troubleshooting capabilities.
- Good documentation skills.
Offer
Available upon request. Please note however this is a Portuguese contract therefore based on Portuguese living costs, so therefore 2-3 times more than the national average is to be expected within the package. Initial reimbursement of moving costs may be refunded.
Skills
Recommended skills
Technical Support
Product Support
Job ID: FINNTSR