​Trilingual Technical Support Advisor with French and Italian

Up to £29,000 + bonus + excellent benefits

Hybrid, 2/3 days at Home, Based in Southwest London / Surrey

Permanent, full time

Job Reference CF0202540

NO SHIFT WORK!

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Excellent International Technical Support / 1st Line Support / Helpdesk Support role based In Surrey / Southwest London. Flexibility to work from home three days per week.

Language Recruitment Services (LRS) is currently seeking a French and Italian speaking Technical Support, 1st Line Support, Helpdesk Support Advisor to join a cosmopolitan and vibrant international company.

Technical Support Advisor with French and Italian duties:

• Manage queries of distributors and end users regarding technical issues of products

• Handle requests via telephone, email, social media and online chat in a professional and timely manner

• Recreate customer technical issues in house to investigate the problem, providing regular updates to clients

• Maintain communication correspondence in the CRM systems and follow up with clients on unresolved communication

• Attend site visits with the team if required to resolve technical issues

• Provide monthly report to management and attend team meetings

Technical Support Advisor with French and Italian requirements:

• Fluent in both French and Italian as well as fluent English

• Previous experience in Technical Support, 1st Line Support or Helpdesk Support, or Customer Service experience working for tech companies

• Excellent communication skills spoken and written

• Good working knowledge of computer based systems

• Excellent numeracy and IT skills

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If you have a strong interest in pursuing a career Technical Support, 1st Line Support or Helpdesk Support and use your languages, send your CV now have the opportunity to join a growing international team in and thrive industry.