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French-speaking Customer Inquiry job in Lisbon at Multilingual Jobs Worldwide

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French-speaking Customer Inquiry at Multilingual Jobs Worldwide

French-speaking Customer Inquiry

Multilingual Jobs Worldwide Lisbon, PT Contractor
Required languages: French (Native/Bilingual) / English (Business Fluent)
€20,000.00 - €23,000.00 / year
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CustomerFRWould you like to develop a career as a French support agent for one of the world's biggest Oil companies? Then we might have the right one for you!

Our client

They are a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. With a worldwide network of R&D, innovation labs, and delivery centers, and 149,000+ ‘Ideapreneurs’ working in 45 countries, our client serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.

Your expertise

  • Having Knowledge of O2C
  • Having experience in Invoice management, Order Management, Collections, and Dispute resolution
  • Having experience in handling customer calls/O2C Helpdesk/emails
  • Experience with SAP (including invoicing, contracts, workflows) 

Qualifications

  • High School Diploma or Secondary School Completion Equivalent
  • Minimum of a year’s experience in a Customer Support or client-facing role, preferably in a multi-national environment.
  • Required Language Thresholds:
    • French (C2: Native-Level Fluency)
    • English (B2: Independent User Level)

Benefits and Perks

  • Competitive Salary of €24.000
  • Career Progression Opportunities
  • Well-rounded Health and Life Insurance Packages
  • On-site gym: includes indoor pool access, fitness classes, and a football pitch
  • Staff Canteen with varied food options and river-facing balcony seating

 

Work as an Individual Contributor in Customer Service/Contact Center/Concierge COE and key responsibilities would include :

  • Attend customer calls, emails, chat
  • Attend customer requests such as :
    - Request for a price quotation
    - Checking product availability for a certain point in time
    - Checking order status
    - Request for information about account status and outstanding payments
    - Request an account statement, a copy of an invoice, or delivery document
    - Coordinate other departments such as Order management, collections, dispute, and cash application team to resolve a customer inquiry
    - Adhere to TAT and accuracy and manage queues and inquiries as per agreed metrics
    - Report out daily performance and update all performance logs

Recommended Skills

English Language
French Languages
Order Management Systems
Quotations
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Job ID: HCLcustomfr