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French speaking Customer Service Advisor at Webhelp Greece

French speaking Customer Service Advisor

Webhelp Greece Αθήνα, GR Full Time
Required languages: French (Business Fluent)

Why join us

Are you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Webhelp Greece and use your communications skills in French. We are bringing Customer Advisors on board for our clients.

You will learn fascinating insights into the hospitality industry while building a long-term career and developing your skills. No two days will be the same as you’ll provide valuable and memorable experiences to a wide range of customers.

What we offer:
Indefinite contract
Competitive remuneration package (14 Salaries)
Opportunities for international Career through Webhelp International Mobility program
A challenging working environment
Employee events
Private health insurance + Dental Care
3 euros meal voucher in Up Hellas card per working day
Up to 10% monthly performance bonus
Free gym and other well-being activities
Enjoy with your co-workers your lunch break at our new Restaurant

What you’ll be doing at Webhelp
Manage inbound calls, emails, or live chats
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team targets and call handling quotas
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies

What we’re looking for
Proven customer support experience or experience as a client service representative
Fluent in French
Good level of English
Strong focus on customer needs and understanding of how customers can behave
Strong communication, problem-solving and active listening skills
Strong written skills
Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment
Sense of ownership and pride in your performance and its impact on the company’s success

You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

Please note that non-EU residents must have a valid work permit in Greece to be considered for employment.

Webhelp Hellas is an equal-opportunity employer

Webhelp considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Recommended Skills

  • Customer Advisors
  • Customer Care
  • Customer Experience
  • Customer Service
  • Customer Support
  • French Languages
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