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Customer Support Officer - Estonian Speaker at Ferratum

Customer Support Officer - Estonian Speaker

Ferratum Gzira, MT Full-Time
Required languages: Estonian (Business Fluent) / English (Business Fluent) / Russian (Advanced)
additionally to base pay - performance-based bonus scheme
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Requirements:


  • Fluent in English, Estonian, oral and written. Additional languages, especially Russian,  will be considered a benefit;
  • Previous working experience in a similar environment is a plus;
  • Computer skills;
  • Team player and customer oriented;
  • Willingness to learn and expand horizons.

Job Tasks:  


  • Provide superior professional customer service whilst dealing with all enquiries regarding the company’s products and services;
  • Ensure that company’s accounts are opened per the company’s product and service guidelines;
  • Building a rapport with the customers whilst addressing any issues relating to any of the company’s products;
  • Identify selling opportunities after analysing the customer’s needs;
  • Assistance with gathering of data/information for the company (via phone, e-mails, chat, video call or any other agreed communication channel).


  We offer:  


  • The opportunity to work in a dynamically international evolving company;
  • Opportunities for growth, realization of own ideas and further training;
  • Professional and attentive environment;
  • Other company benefits (performance-based bonus scheme, company events, internal development training sessions).

Recommended skills

Computer Literacy
Customer Support
English Language
Estonian Language
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Think you're the perfect candidate?
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