Create a Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
You already suscribed to this job alert.
No Thanks
GB
What job do you want?

Service Desk Administrator with Russian job in Gdańsk at Wipro Technologies

Create Job Alert.

Get similar jobs sent to your email

Apply to this job.
Think you're the perfect candidate?
Apply on company site

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Service Desk Administrator with Russian at Wipro Technologies

Service Desk Administrator with Russian

Wipro Technologies Gdańsk, PL Full Time
Required languages: Russian (Business Fluent)
Apply on company site

Create Job Alert.

Get similar jobs sent to your email

Responsibilities:

  • Able to handle Calls, Emails, Chats & Web tickets and should be willing to work in 12 x 5 shift environment
  • Basic understanding of inter-relationship of software, hardware and communications Hardware trouble shooting skills Printer and Network issues
  • Experience in PC Hardware configuration
  • Experience supporting LAN’s, PC operating systems and desktop software
  • Experience using a variety of PC software including Microsoft Office Suite,
  • Microsoft Exchange, Windows XP, TCP / IP, and UNIX
  • Certification as a MCP desirable but not mandatory
  • Certification as a MCSE desirable but not mandatory
  • Previous experience with internet customer support would be desirable
  • Knowledge/Experience in administration of a LAN environment is desirable
  • Knowledge/Experience in Security Administration utilizing Active Directory and Group Policy is desirable
  • Knowledge and understanding of end user requirements
  • Strong customer service orientation Self-Starter
  • Good listening skills & Ability to analyze and solve technical problems
  • Strong problem analysis, resolution, and writing skills
  • Good interpersonal and communication skills Analytical skills excellent spoken and written communication skills
  • Professionalism and customer focus Ability to perform in adverse situations
  • As an Analyst / Administrator, you should be able to monitor the IT Infra structure for its availability, capacity usage, hardware and OS errors and failures.
  • Handle first-level incident / problem determination and resolution on a 24x7 basis Service incidents and queries within the agreed service levels.
  • Timely escalation of incidents to higher level when required. Log files monitoring for errors.
  • Perform daily, weekly and monthly proactive housekeeping and monitoring activities Vendor co-ordination, Perform basic Service Requests based on Standard Operating Procedures. Follow quality / security process defined for the engagement.

"As an Administrator, you should be able to do system administration, Incident / problem determination and resolution on a 24x7 basis Incident, Problem, Change and Configuration management, Service incidents and queries within the agreed service levels. Perform Service Requests based on Standard Operating Procedures. Work on scheduled tasks as part of Change Management. Should be able to handle issues independatly and suggest/ implement services improvements plans. Should be able to identify and highlight scope of automation to lead or Manager"

Recommended Skills

Information Security
Operating Systems
Active Listening
Written Communication
Complex Problem Solving
Communication

Recommended Jobs

Service Desk Administrator with Russian
Wipro Technologies Gdańsk, PL Full Time Required languages: Russian
Equity Fundamentals Data Analyst – Russian, Turkish, Danish, Hebrew or Polish Speaker 2021
Bloomberg London, UK Full-Time Required languages: Danish / Hebrew / Polish / Russian / Turkish
Inside Sales Representative - Russian-English - remote Poland
TTEC Malopolskie-Krakow, PL Full-Time Required languages: English / Russian
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Job ID: 2631218