Join a unique international team in Gdansk, Poland, supporting farmers in an organization that focuses its activities on sustainability
About our client
Our client is a global dairy cooperative known for its extensive range of dairy products and renowned for its commitment to sustainability, quality, and innovation. They operate across numerous countries, providing wholesome dairy options to consumers worldwide.
Our client is a global farmer-owned organisation that is behind many well-known and loved brands within the dairy industry.
As a Members Support Agent, you become a part of the Global Member Relations digital and operations department.
As a part of the organisation, you will also enjoy a Scandinavian, collaborative work culture. They are all on first-name terms with each other, and truly appreciate diversity and individuality.
About the job
In order to increase the support to our client's farmer owners (members) a dedicated team in Gdansk has been created two years ago. The main responsibilities of an Agent are to provide timely and effective front-line and operational support to the 8500+ farmer owners in 7 European countries (Denmark, Sweden, Great Britain, Germany, Luxembourg, Belgium and The Netherlands). The team is part of a global digital and operations department.
Specifically, you will:
- proactively handle farmers' inquiries on a daily basis providing quality, accurate and timely support
- maintain master data
- monitor milk quality results and collaborate with other departments and companies (i.e. laboratories, logistics)
- verify documentation based on established guidelines and standards
- support administration of quality assurance programs connected with sustainable farming
- establish a strong relationship and trust with our farmers
- build our knowledge library and create how to guides
- handle ad hoc tasks on a daily basis
Essential Skills and Qualifications:
- Bachelor's degree (or equivalent practical experience)
- fluency in Danish (both written and spoken)
- advanced level of English (speaking and writing)
- excellent problem-solving abilities, demonstrating a proactive and solutions-oriented mindset
- strong communication skills, with the ability to effectively engage with a diverse range of individuals
- exceptional customer service skills, with a genuine passion for building and maintaining relationships
- attention to detail, self-motivation, and great organizational skills
- ability to identify process improvements
- experience in dealing with documentation verification
- experience with CRM system
- experience in the customer service field would be a huge advantage
- experience in projects based on lean management will be a plus
What does our client offer?
- Flexible working time (start your day of work between 7-9) and home office work possibility
- Language bonus
- Training with experts & professional induction in a new position
- Development programs (function additions, coordinator programme)
- Financial support for your education
- Medical care & life insurance
- Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
- Scandinavian working style & no dress code
- Home kit - monitor, laptop, keyboard, mouse, headsets, webcam
- Relocation allowance
- Referral program for employees
- Employee Assistance Program (legal, psychological, health, financial consulting, etc. )
- Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, sport groups)
- Additional holiday depending on length of employment (up to 4 days)
… while in the office you can also use some of below:
- Modern office space with beautiful view and high standard furniture (i.e. adjustable desks)
- Chill-out rooms with X-box, pool table, board games, football table and swing
Nordic Jobs Worldwide
Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.
Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.
