Your responsibilities and impact as a Customer Service Agent will be:

• Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media
• Answering questions and providing troubleshooting regarding the products, orders, payment methods or shipping, while always remaining calm and polite Transforming online credit simulations into completed files
• Handling calls for prospects and clients
• Being in contact with other departments and redirecting related cases and issues to responsible departments

Skills, qualifications and interests you need to succeed in this role:

• A native level of French and a good level of English
• Enthusiasm about fashion and trends
• Living in or willing to relocate to Lisbon for an international career and life experience
• Having a valid Portuguese work permit (required).

What’s in it for you?

• Type of contract: yearly
• Working hours: 40h/week (8h/day) from Monday to Sunday, 8 am to 8 pm
• Salary conditions* – 2 options:

1. Including free accommodation (shared flat, all bills included): 1040€ gross/month
2. Excluding accommodation: 1290€ gross/month

• For international candidates:
  • Reimbursement of your initial flight expenses
  • Airport pick up
  • Yearly two-way flight ticket back to your home country (within the EU)
  • Help in paperwork, opening bank account, etc. upon your arrival
• Free Portuguese lessons, cooking classes, sports activities and social events organized by the company
• Real career opportunities in different career paths