Are you looking for a first experience abroad to develop your skills and work in a foreign country? Or are you looking for a long-term job to start your career? 

• Offer initial support to unmanaged advertisers using Ad Studio.
• Engage with customers via Voice, Email, and Chat.
• Handle all inquiries, requests, and feedback received via chat promptly to ensure a positive customer experience.
• Spot potential sales opportunities and either refer them to our sales team or offer support directly by providing innovative solutions.
• Utilize internal systems to log issues and escalate technical queries to our support teams.
• Identify and address fraudulent activity to minimize risk.
• Assist with general billing inquiries and process refunds for eligible advertisers.

Skills, qualifications, and interests you need to succeed in this role:

• A native level of French and a good level of English
• A minimum of 1 year experience in a similar role as customer success representative
• Enthusiasm about music and software's
• An interest in advertising and marketing
• Excellent troubleshooting and problem-solving skills.
• Living in or willing to relocate to Porto for an international career and life experience
• Having a valid Portuguese work permit (required)

What’s in it for you?

• Type of contract: yearly and renewable
• Working hours: full-time 
• Salary conditions (*) – 2 options:

1. Including free accommodation (shared flat, all bills included): 1040€  gross/month (base on level of experience)
2. Excluding accommodation: 1295€ gross/month

• Reimbursement of your initial flight 
• Airport pick up
• Yearly two-way flight ticket back to your home country (within the EU)
• Help with paperwork, opening bank account, etc. upon your arrival
• Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
• Real career opportunities in different career paths