Are you a native Dutch speaker with a passion for providing top-quality customer support, and want to live in sunny Lisbon?
The Company
Our client is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing our client you will be part of a family of over 62,000 game-changers from more than 170 locations in 49 countries. You will work with an American manufacturer of smart home products including thermostats, smoke detectors, and security systems including smart doorbells and smart locks. Join our client and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide!
The Role
As a Technical Support Advisor, you will bring your specialist skill set to solve with precision and efficiency emerging issues that customers may face. You will ensure excellent standards while enjoying every day on the job as you will share your passion for technology with both customers and colleagues. Given the dynamic nature of this job, you can develop your IT skills and advance your career at your own pace.
The Responsibilities
- Respond to inbound customer requests, document relevant case information
- Ensure excellent customer satisfaction
- Assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)
- Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
- Collaborate with other technicians to resolve or properly close help tickets
- Manage an individual ticket queue
- Responsible to follow the direction of management and provide feedback
The Ideal Profile
- Native level Dutch, fluent English
- Excellent writing and verbal communication skills to simplify technical language for non-technical users
- Patience when communicating and solving issues
- Ability to treat all data and personal information with utmost confidentiality
- Interest in the latest IT and tech-related trends
- Proactive, self-motivated approach and ability to work in a team
The Offer:
- Competitive wages (14 monthly payments per year)
- Performance bonus
- Transportation allowance
- Health insurance with a dental plan (after 6 months contract)
- Relocation package - shared accommodation and flight reimbursement
- Opportunities for career progression and possibilities for an international career through the International Mobility Program
- Work with a diverse environment with people from over 15 nationalities
- Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
- We promote inter-company mobility to work at any of our sites around the world
- New and modern offices in Lisbon
About Multilingual Jobs Worldwide
We are a leading multilingual recruitment specialist agency, connecting European talents with businesses from all over the world.
Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.