Our Client

As a global leader in end-to-end customer experience (CX) products and solutions, our client partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and  deliver a competitive edge across all customer touch points. 

With their award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, they improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of their people to Create Connection. 

Our client is a world market leader in the premium domestic appliance segment whose products are distinguished by their durability and efficiency.

The Role

As a customer service specialist in this project, your daily responsibilities will include:

• Being part of a team specialized in offering support through written and phone communication
• Troubleshoot the care and use of appliances using operation manuals, product specification sheets, and assorted tools over the phone
• Assist consumers in setting up service repair for their appliances, check availability of technicians and make appointments for service calls
• Facilitate resolution for consumers issue and log the information into the consumers account.
• Meet and exceed our service quality goals, compliance regulations and productivity targets
• Create amazing experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

The Requirements

To succeed in the role, you will need to have:

• Native or proficient level of Danish (C2)
• Advanced level of English (at least C1) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Ability to evaluate customer complaints, assess alternatives, and make solid, consistent decisions and/or recommendations as required
• Analytical and problem solving skills with strong attention to detail
• Ability to learn and become proficient with internal programs and new software
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit for Greece
• For this position you must relocate to historic Athens - Greece, or be a local candidate

The Offer

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

• Competitive wages and stability
• Private healthcare & dental insurance
• Continuous learning/development opportunities and competitive career opportunities
• A safe, friendly, creative, innovative and technological organization
• International and multicultural environment (celebrations, our wellness program, initiatives to develop your skills and events to increase the team spirit)

About us:

We are a professional Nordic recruitment specialist focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.

Nordic Jobs Worldwide is the largest language Recruitment agency in the Nordic region, we match the most exciting jobs with Nordic talent. Over the past years we have recruited and helped over 3000 Nordic speakers to their dream job with our partners in over 30 different countries.