About the Company:

Our partner is a French multinational outsourcing company that simplifies business for the world's most renowned brands by managing their customer support with high professionalism and a customer-oriented approach. Become part of a family of over 62,000 highly motivated colleagues in more than 170 locations and 49 countries. Seize the opportunity and become part of a multicultural team, a fast-paced environment, and a diverse pool of dedicated projects with some of the best B2C and B2B brands worldwide!

About Your Responsibilities:

As a Customer Advisor in the insurance industry, you will utilize your skills to solve emerging problems accurately and efficiently and provide solution-oriented advice to your customers. Given the dynamics of this job, you will be able to develop your IT skills and advance your international career at your own pace.

• German-language inbound customer support via phone, chat, and email regarding various insurance topics
• Responding to emails and sending documents, information, contracts, etc.
• Documenting relevant case information in the internal ticketing system
• Processing claims or canceling inquiries
• Electronically archiving successfully completed cases
• Reviewing and updating customer data or similar changes
• Ensuring excellent customer satisfaction
• Responding appropriately to customer escalations and accurately documenting the process
• Representing the company's values and maintaining a good reputation

Our Offer:

Our partner offers you a comprehensive "carefree package" that includes an ambitious and innovative work environment, complete relocation support, and comprehensive assistance with all bureaucratic matters.

• Competitive salary (14 monthly payments per year) + monthly performance bonus + meal allowance + transportation subsidy
• Fixed working hours from Monday to Friday
• Relocation package: flight reimbursement and accommodation for 12 months, as well as administrative support
• Private health insurance with dental plan (after 6 months of contract)
• Growth opportunities and possibilities for an international career
• Working in a diverse environment with people from over 15 nationalities
• Enjoy our modern facilities, discounts at local businesses, company celebrations, events, and more!
• We encourage mobility between companies to work at any of our locations worldwide
• New and modern offices in Lisbon

Your Profile:

• German language skills at C1/C2 level or native speaker + English language skills at B2 level
• Excellent written and verbal communication skills
• Experience in troubleshooting and resolving customer issues is advantageous
• Patience and empathy to accurately understand customer inquiries
• Handle all data and personal information with the highest level of confidentiality
• Proactive, self-motivated, and a great team player
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**All applicants must have an EU passport or a valid residence permit.