Why join us
Are you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Concentrix + Webhelp Greece and use your communications skills in Dutch. We are bringing Customer Advisors on board for our clients.
You will learn fascinating insights into the hospitality industry while building a long-term career and developing your skills. No two days will be the same as you’ll provide valuable and memorable experiences to a wide range of customers.
What we offer:
• Indefinite contract
• Competitive remuneration package (14 Salaries)
• Opportunities for international Career through Webhelp International Mobility program
• A challenging working environment
• Employee events
• Private health insurance + Dental Care
• 3 euros meal voucher in Up Hellas card per working day
• Up to 10% monthly performance bonus
• Free gym and other well-being activities
• Enjoy with your co-workers your lunch break at our new Restaurant
What you’ll be doing at Webhelp
• Manage inbound calls, emails, or live chats
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team targets and call handling quotas
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
What we’re looking for
• Proven customer support experience or experience as a client service representative
• Fluent in Dutch
• Good level of English
• Strong focus on customer needs and understanding of how customers can behave
• Strong communication, problem-solving and active listening skills
• Strong written skills
• Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment
• Sense of ownership and pride in your performance and its impact on the company’s success
Concentrix + Webhelp Hellas is an equal-opportunity employer
Concentrix + Webhelp considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.