Position Overview:
As a Norwegian Technical Support Specialist, you will play a crucial role in providing exceptional customer service to clients across the globe. Your linguistic skills will be invaluable in communicating with our diverse customer base, understanding their needs, and resolving any inquiries or issues they might have.

Scope
Handle and respond to Customers' requests through multiple communication channels while update CRM systems with all requested information appropriately. Maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Also, require research skills to troubleshoot customer problems.

Key Responsibilities:
* Strive towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her enquiry
* Provide Support Services.
* Log calls/cases into the customer relationship database and follow escalation procedures to resolve problems
* Track and follow cases to ensure that they closed in an efficient and timely manner
* Provide and maintain strong, professional relationships with all customers and show empathy at all times
* Follow Contact Centre procedures and ensure availability to take calls, adopting the transaction handling procedure and AUX code guidelines
* Work effectively as part of a team, developing effective and supportive relationships with colleagues and management
* Follow escalation policies and procedures
* Provide feedback to his/her superior on new/emerging issues that have been identified and work to proactively highlight areas that need to be improved
* Take on board feedback and adapt skills accordingly
* Follow and apply Regulations regarding personal and performance data confidentiality and security
* Attend recurrent trainings published by the Client/Company on a regular basis
* Be positive and proactive and have a desire for applying continuous improvement processes
* Other duties as assigned

Requirements:
- Fluency in Norwegian and English and excellent communication skills in written and spoken form.
- Prior experience in technical support or a related role is preferred.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Proficiency in using technical support software and tools.
- Adaptability to work in a dynamic, fast-paced environment.
- Exceptional interpersonal skills and a genuine passion for helping others.
- Must possess authorization to work in the European Union.

Benefits:
- Relocation package to Greece for successful candidates. (2 weeks accommodation, plane ticket and taxi from airport)
- Competitive salary and performance-based bonuses to reward your contributions: Monthly Performance Bonus up to: 300.
- Opportunities for career growth and development.
- Opportunity to work in a multicultural environment and immerse yourself in Greek culture.
- Company provided training to excel in your role.

Application Process:

If you're excited about this position and about making a difference, please submit your resume and a detailing your relevant experience and language skills. In your cover letter, please mention your proficiency in each language and provide examples of how you've demonstrated exceptional customer service skills.

At Head Hunt International we celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from all backgrounds to apply.
For a friendly chat regarding this position please send your CV to Elizabeth at: elizabeth.blanco@headhuntinternational.com or let's talk or chat on Whatsapp on: +353 (0)83 0105894