At SpeakIt we are searching for German speakers to work as Travel Representatives for one of the leading tourism platforms worldwide! The company focuses on leisure, travel and tourism and it owns several travel agencies, hotels, cruises, and retail shops.

Responsibilities

• Receive and process incoming calls, emails and social media requests
• Ensure and provide quality of service to customers, handle inquiries and complaints from customers in a professional manner
• Develop and recommend changes to existing procedures to increase the accuracy and efficiency of the Customer Service department as a whole
• Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries
• Report technical issues, customers’ complaints and other problems