Would you like to work representing a well-known and reputable brand such us Spotify?

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Responsibilities

• Provide first level support to unmanaged advertisers placing ads via Ad Studio.
• Customer contact via E-mail and Chat. At a later stage, there is also a possibility that customer contact by phone will be added.
• Manage all queries, requests and feedback received via chat to ensure a timely resolution and an overall positive client experience.
• Use critical thinking to craft thoughtful and custom-made responses to customer queries, and supplement with templated responses when needed.
• Identify sales opportunities that can either be passed onto our sales team or provide support yourself by acting as a consultative partner who thinks outside the box.
• Command & convey key Ad Studio product knowledge to advertisers with accurate detail.
• Leverage internal systems to log issues and escalate technical queries to our internal support teams.
• Work occasional ad hoc support tasks outside of the general chat queue.
• Set eligible advertisers up on invoicing and submit ICR’s when required.
• Identify fraudulent activity and take action to mitigate risk.
• Assist with general billing queries and process refunds for eligible advertisers.

Requirements

Benefits