Are you fluent in English and would love to work for a Social Media Platform as Fraud Analyst, helping the platform be more secure for users? Join our team in the leading BPO worldwide, awarded as the best place to work! As part of this dynamic role, your key responsibilities will involve conducting detailed reviews of user behaviours across various platforms to assess the risk level of users and ensure compliance with established Standard Operating Procedures (SOP) for a Social Media platform.
- Competitive salary with benefits package, paid 14 times a year.
- Meal Allowance.
- Private Health Insurance.
- A bright, modern, and exciting place to work.
- Several training and career development opportunities.
- Team events.
- 22 paid vacation days.
Your job will be great:
This is an opportunity for a Social Media platform that will include such responsibilities:
Regarding Appealing:
- Reviewing user behaviour across multiple platforms.
- Determining the risk level of users based on SOP criteria.
- Verifying user-provided documents to ensure authenticity and match system records.
- Making decisions to blacklist or whitelist users based on review outcomes.
Post Manual Review:
- Conducting in-depth reviews of user behaviour across multiple platforms.
- Assessing the risk level of users according to SOP guidelines.
- Identifying and presenting observations related to potential fraud trends to senior team members.
- Making decisions to blacklist or whitelist users based on review findings.
Pending Review:
- Analysing user behaviour across various platforms.
- Evaluating the risk level of users based on established SOP criteria.
- Identifying and reporting potential fraud trends to senior team members.
- Making decisions to blacklist or whitelist users based on review results.
Customer Escalation:
- Investigating reasons for transaction rejections.
- Reviewing user behaviour across multiple platforms.
- Assessing the risk level of users and providing standard replies based on SOP guidelines.
- Managing user status by removing them from the blacklist or adding them to the whitelist as appropriate.
Chargeback:
- Collecting information through screenshots from multiple platforms.
- Preparing chargeback representment documents in accordance with specific requirements and templates based on reason codes.
- Submitting representment through the portal within specified timelines.
- This position requires meticulous attention to detail, adherence to SOP guidelines, and the ability to effectively communicate findings to senior team members.
Required profile:
- Fluent in verbal and written English (Bilingual or native speaker).
- University degree or equivalent educational qualification (preferably).
- Previous experience in fraud review and/or backoffice control related tasks (preferably in the tech industry).
- Understanding of payment methods including CCDC, Paypal, and E-wallets.
- Strong analytical skills, problem-solving abilities, and a commitment to maintaining the integrity of the review process.
- Ability to work effectively in a fast-paced team environment.
- Adaptable and committed to continuous learning.
- Strict adherence to organizational policies and procedures.
- High ethical standards and commitment to confidentiality.
To become a part of our Team you need to be:
- Able to rotate shifts to help address client, customer, and business needs;
- You are expected to provide background clearance (certificate for highest level of education, references from previous employment, clean criminal record).
Job Type: Full-time
Location: On-site - Porto, Portugal
Do you think you have what it takes? Apply now!
Who are we?
With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.
We’re fanatical about our diverse and passionate people across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.
We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.