Our client is a worldwide leader in Customer Experience Management and shared services for international markets. With their team of 9.000 employees, from 82 nationalities, they are providing services in 35 languages for 64 markets.
The position is Trust & Safety Investigator & Content Moderator for a well-known global technology company that provides mobility services, vehicle and scooter rentals as well as car sharing, and food delivery services.
- Review the content that has been received by internal systems or users to ensure that it complies with the community guidelines
- Review, classify and / or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client
- Perform outbound calls during the investigation, to collect proofs of their complains, from drivers and customers
- Make timely escalations that require special attention from your closest manager
- Comply with corporate confidentiality policies and the proper handling of customer information
- Participate in continuous training programs established by the company for optimal development in the role
Requirements:
- Fluent level of written and verbal communication skills in Lithuanian and good command of English (B Level);
- Excellent communication and interpersonal skills and team spirit;
- Able to handle confidential and/or highly sensitive information;
- Experience in customer service is beneficial but not mandatory
Offer:
- Relocation package:
- Accommodation option in a shared apartment with your own room (all expenses covered including cleaning)
- Initial flight expenses refund & pick-up at the airport
- Support with legal registration, tax number, residence papers
- Free annual flight to your home country
- Competitive salary + bonus if applicable
- Private health insurance after 6 months of employment
- Free Portuguese language courses, water sports, soft trekking, and much more
- International career in a multicultural environment
- Possibility of cooperation with leaders in various industries
- Intensive training and familiarisation phase
- Ample opportunity to grow and evolve within our organisation
About Lisbon
Lisbon is the capital of Portugal and has about 500,000 inhabitants in the central part of the city and around 2.8 million in the entire metropolitan area. It is a city close to the sea, offering great shopping, nightlife, and an amazing cultural heritage, and many beautiful buildings. This is one of many reasons that Lisbon has become one of the most popular destinations for European travellers. The climate has what is called the subtropical - Mediterranean climate, meaning that it has mild winters and hot summers. Lisbon has everything you wish for: sun, warmth, good nightlife, relaxed lifestyle, good food, shopping, culture, parks, and surfing!
