About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world's most exciting brands. By choosing Webhelp, you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries. 

Join us at Webhelp and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide. 

What you'll be doing at Webhelp

As a French-Speaking Client Support Advisor for Cloud Services, you will:

• Assist customers via phone, email and chat on all their queries related to their orders, subscriptions and invoices

• Deliver a high quality of service to ensure a superior customer experience

• Follow up customer queries until they are fully resolved, and meet commitments within agreed deadlines.

• Interact with the various departments to ensure smooth processing of the customer request

We'll be a great match if you:

• Have a high level of French (C2) and fluency in English (B2)

• Have a first successful experience in customer relations.

• Have good interpersonal and writing skills.

• Are computer literate in terms of Pack Office.

• Are versatile and highly organized.

• Are autonomous and able to work in a fast-changing environment.

If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.

What we offer you:

• Strong compensation package (14 monthly payments per year plus bonus)

• Monthly meal allowance paid in voucher card (net)

• Private Health Insurance from day 1

• A Bring a Friend program with attractive incentives

• Personal and career development programs and mentoring to develop skills

• Possibility to participate in a growing multicultural Project

• Flexible Schedule

• Work in a diverse environment with people from over 75 nationalities

• Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more!

• We promote inter-company mobility to work at any of our sites around the world

• Relocation package and accommodation guaranteed for 12 months for people coming from abroad.

• Workplace: Work on-site in Lisbon, Portugal

Webhelp is an equal-opportunity employer.

Webhelp is committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.