Join Our Clients Team in Riga as a Customer Support Agent!

Are you fluent in Dutch, with a knack for problem-solving and a passion for customer satisfaction? If so, we have an exciting opportunity for you to join our client's brand-new office in Riga and work on an exhilarating project with a renowned Swedish fin-tech client.

About the client:

Our client represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise. They are a USD billion company with professionals across 90 countries, helping 988 global customers including Fortune 500 companies. Their convergent, digital, design experiences, innovation platforms, and reusable assets connect across a number of technologies to deliver tangible business value and experiences to their stakeholders. Our client has been recognized amongst India’s 50 best companies to work for in 2020 by the Great Place to Work Institute.

Educational / Professional Qualification:

• Fluent in Dutch both written and spoken
• Manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in client systems.
• Previous experience in an outsourced customer service environment is advantageous.
   

Work Experience / Responsibilities:

• Handle customer inquiries and provide solutions
• Document case resolutions accurately
• Ensure timely resolution of cases
• Collaborate with team and escalate urgent issues
• Maintain high customer satisfaction and meet project targets

Preferred Competencies:

• Advanced understanding of using computers, adept at multitasking across systems and applications.
• Optimistic, friendly, positive, and self-motivated personality.
• Ability to work in a team-oriented, service-oriented profile with a focus on problem-solving.
• Willingness to work shift hours/part-time (to the extent legally possible), adapting quickly to changes in prioritization.

Benefits: 

• Attractive salary package

• Permanent contract

• Relocation support

• Private insurance including spouse & kids and dental care

• Career growth opportunities in a multinational company

Why Choose Riga?

Riga, the vibrant capital of Latvia, offers a unique blend of rich history, stunning architecture, and a thriving cultural scene. From its picturesque Old Town to its bustling markets and lively cafes, Riga has something for everyone. With affordable living costs, a welcoming community, and beautiful surroundings, Riga provides the perfect backdrop for both work and leisure. Plus, our company provides full support with relocation, making the transition to this dynamic city seamless and enjoyable.

Don't miss out on this incredible opportunity to embark on a fulfilling career journey in Riga! Apply now and be part of our client's exciting team.

About Multilingual Jobs Worldwide 

We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more.  

Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.