We are looking for a Spanish-speaking Supervisor- (On-site) to join one of our exciting projects.
What we offer you
You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.
What you will learn with us will make you a valuable member of our team or any other team.
Your benefits:
- Full time 39 hours/week contract: Monday to Saturday 09:00 to 18:00
- Great office location in Barcelona
- Friends hunting (referral) bonus
- Career development program and specialized courses
What you'll experience with us
As a Supervisor in our team, you will:
- Monitor and report team performance
- Give agents feedback on their individual performance preferably on a weekly base to improve and motivate their daily work
- Motivate as a team leader controlling turnover and retaining potential and motivated team members
- Participate in the recruitment process close to HR Department giving an update from the needs and interviewing as a second interview the candidates who passed the HR interview
- Organize and optimize shifts
- Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems and provide response and resolution within SLA
- Prepare Service Level Reviews and attend Service Level Review meetings
- Collect metrics, analyze these and report to customer / management / quality team.
We'll be a great match if you:
- Are proficient or bilingual in Spanish and advanced in English
- Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
- Have business knowledge and commercial awareness
- Have 6 months in WEBHELP is desirable
- Have high customer care and IT knowledge
- Have strong communication skills
- Can implement and manage change
We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.
If this sounds like you, join us!
We are an equal-opportunity employer
We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.
RRQ24-000591-1-SPAIN.
