We are looking for Polish-speaking Customer Support Agents for our client in Riga, Latvia. We are looking for you who likes to work within the Fin Tech industry and someone who enjoys ensuring quality in every aspect of the customer service desk.
Our client represents the connected world, offering innovative and customer centre information technology experiences, enabling Enterprises, Associates and the Society to Rise. Their convergent, digital, design experiences, innovation platforms, and reusable assets connect across a number of technologies to deliver tangible business value and experiences to their stakeholders. Our client has been recognised amongst India's 50 best companies to work for in 2020 by the Great Place to Work Institute.
Roles and Responsibilities:
- Handle phone calls with customer queries and provide resolution to end users
- Record case resolutions in the contact centre tool based on client communication via phone, email, chat etc.
- Ensure that cases are resolved within case life cycle, as per individual balanced scorecard
- Escalate priority issues per client specifications to the immediate lead as applicable
- Work independently and within a team
- Communicate well with internal and external contacts ·
- Provide exemplary customer satisfaction
- Meet quality standards on all handled contacts
- Handle contacts while maintaining the targets defined for the project: response time, handle time and resolution rate aligned with Project
- Any additional tasks that may contribute to a better service to the client
- Attend training as required
Qualifications & Requirements:
- Fluent Polish speaker and fluent English level
- Good communication skills
- Experience in supporting Customer Service
Offer
- Attractive salary package
- Relocation support
- Career growth opportunities in a multinational company
Is this you? Then we would love to get to know you better! Please send your application as soon as possible, as we interview candidates continuously.
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