Customer Service Agent - Italian

Based in Sofia, Bulgaria

The Role:

Want to be part of a market leading customer support team? Where you'll get the opportunity to work with a dynamic and forward-thinking team, and have incredible managers that help and support your career growth? As well as having some fun on the way 😊

As a Customer Service Agent, you'll form part of our International Customer Service Operator Team to help manage all aspects of the Betfair customer experience. Role holders will need to show a high level of adaptability to different products and be able to acclimatize to varying communication channels (such as live chat, phone, email).

What you'll be doing:

• Respond promptly and effectively to incoming or outgoing communication to contacts and exhibiting high levels of attention to detail (telephone betting, chats, emails etc).

• Provide technical support to customers.

• Ensure that more complex customer issues are followed up and resolved in a timely manner.

• Proactively develop customer relationships by maintaining contact at an appropriate level.

• Feedback recurring customer issues to Team Leader/ Shift Leaders and relevant internal department where applicable.

• Contribute to the ongoing development and improvement of the PPB customer experience.

• The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and expectations of the post.

Who you are:

• Excellent communication skills in Italian and English – both written and oral.

• Customer service experience, ideally in a multi-channel contact centre environment dealing with high amounts of contacts.

• Experience of using Microsoft Word, Excel, the internet and good general keyboard skills.

• A passion for sports and gaming products and applicable expertise.

• Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers.

• Shows initiative, suggesting ways to improve the PPB customer experience.

• A proven great teammate with a ‘can do' attitude.

• Flexible approach to working in a dynamic and often hectic environment.

• High level of customer service orientation, with a proven ability to see problems through to their resolution.

Your package will include:

• Discretionary annual performance bonus

• 30 days paid leave

• Health and dental insurance for you, your partner and your children (if you all live at the same address)

• Personal life insurance and income protection

• The option to join our company pension scheme

• A personal interest allowance to let you learn something new or pursue a hobby

• External learning support of up to £2,000 or equivalent in local currency, dedicated 4 learning “Power Hours” every month during office time, full access to the Udemy and Mindtools platforms, in-house leadership program and many other training opportunities for developing your skills and progressing your career

• Looking to extend your family? You will receive a cash gift of 1,000 EUR for your new addition whilst working for us

• 26 weeks primary care giver leave at 100% pay & 4 weeks secondary leave pay at 100% pay

• Daily lunch credit, free fresh fruit, snacks and drinks in the office

• Cash allowance for lunch.

• Access to an on-site gym

About the Group

Flutter International is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange. Flutter brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible, and ultimately sustainable way.

We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.

We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance, please contact: talent@flutterint.com

Please note we cannot accept general applications; this inbox is just for providing support to those who need it.

Want a seat at the table? Apply now!

We will aim to respond to you as soon as possible. If you’re the right fit for the role, you will be invited to a phone/zoom interview.

Find your passion with Flutter International.