German Customer Support Specialist Brno, Czech Republic

Location: Brno, Czech Republic

Are you a language enthusiast who enjoys helping others?
Do you thrive in a diverse and fast-paced environment? Join a Team as a Multilingual Customer Support Specialist and become a vital part of our clients global customer satisfaction efforts.


We have an excellent opportunity for German speakers
to work with a top German airline as a Multilingual Customer Support Specialist
and become a vital part of our client's global customer satisfaction efforts.

As a German Customer Support Specialist, you will play a crucial role in providing exceptional customer service to clients across the globe. Your linguistic skills will be invaluable in communicating with our diverse customer base, understanding their needs, and resolving any inquiries or issues they might have.

Key Responsibilities:

You will make our passengers' day, every day:
* Book flights
* Provide information
* Help with check-in
* Manage accounts for Airline company frequent flyers (Miles & More)

Requirements:

- Fluency in German and English and excellent communication skills in written and
spoken form.
- Prior experience in customer support or a related role is preferred.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Proficiency in using customer support software and tools.
- Adaptability to work in a dynamic, fast-paced environment.
- Exceptional interpersonal skills and a genuine passion for helping others.

Benefits:

* Amazing flight privileges. Nobody else in the Czech Republic offers this!
* Great teams and amazing people on board
* Professional in-house training and learning opportunities
* Transparent and fair salary structure, clear salary progress
* Lunch vouchers, Cafeteria, increased vacation days and sick days
* Extensive visa support and relocation package (accommodation, travel costs), unlimited contract
* Work at the heart of Brno - in the Spielberk Office Centre

Application Process:

If you're excited about this position and about making a difference, please submit your resume and a detailing your relevant experience and language skills. In your cover letter, please mention your proficiency in each language and provide examples of how you've demonstrated exceptional customer service skills.

At Head Hunt International we celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from all backgrounds to apply.
For a friendly chat regarding this position please send your CV Dagmar at: dc@headhuntinternational.com

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