Do you want to work remotely in Greece and experience all the beauty of the country? You are right here; Choose the place of work that suits you best and, thanks to a great work-life balance, provide top performance in customer support for the German online bank.

About the company:

Our partner company is the world market leader in outsourcing and customer relationship management. The entire group of companies employs around 420,000 people who work in 170 countries and over 265 dialects and languages and are active in all business areas and on all continents on behalf of large international companies. According to Fortune and Great Place to Work, the company is one of the 25 best employers in the world!

About your area of responsibility:

• Greet customers in a polite, friendly and professional manner using agreed procedures
• As a first level agent, you answer incoming calls and handle every customer problem in a solution-oriented manner
• You ensure that the services provided to our customers meet the contractually agreed key performance indicators ("KPIs")
• You listen carefully to customer's concerns and needs, show empathy and use the opportunity to build a relationship with the customer
• Maintain basic knowledge of the products and/or services
• Complete and accurate work, including appropriate notations on accounts, as required
• Participate in activities to improve customer satisfaction and company performance
• Track, document and retrieve information in the call tracking database
• Respond to customer inquiries by referring to published materials, secondary sources or more experienced staff

About our offer:

Our partner offers you a coordinated "all-round, worry-free package", which, in addition to an ambitious and innovative working environment, also includes complete relocation and comprehensive support in all bureaucratic matters.

• You can get to know Greece in your own individual way and work remotely across the country
• Moving package which includes: plane tickets, 4 weeks free accommodation, agency assistance in finding new accommodation, taxi from the airport
• Free assistance from the Employee Relations department during the recruitment process regarding your social security number, health insurance, tax number and bank account, etc.
• Paid training to keep you up to date on products and procedures
• Internal doctor and health insurance
• Excellent advancement opportunities
• International working environment
• Above-average salary opportunities plus bonus opportunities

About your profile:

• Knowledge of German + knowledge of English
• Excellent written and verbal communication skills to simplify technical language for non-technical users
• Experience in a fast-paced operational environment, in a call centre environment, or in a customer-facing role is a plus
• PC knowledge required
• Patience to communicate and solve problems
• Treat all data and personal information with the utmost confidentiality
• Proactive, self-motivated and a great team player
• Good organisational skills and an independent way of working

**All applicants must have an EU passport or a valid residence permit.

Multilingual Jobs Worldwide

We are a leading multilingual and international recruitment agency, working with companies from around the world, matching the most exciting jobs with the best talent.

We, Multilingual Jobs Worldwide, have offices in Oslo, Tallinn, Malta and Lisbon. With our more than 300 partners in over 30 countries, we have already helped over 3,000 people find their dream job.