Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.
We are looking for a Spanish-speaking Operation Manager (Hybird) to join one of our exciting projects.
What we offer you
You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.
What you will learn with us will make you a valuable member of our team or any other team.
What you will do in this role
As an Operation Manager on our team, you will:
- Improve and monitor operational processes.
- Carrying out the necessary steps, updating/monitoring of internal regulations
- Participate and coordinate quality processes
- Manage and optimize operations
- Manage and supervise personnel and organize and optimize shifts
- Collect metrics, analyze these and report to customers.
- Do regular reporting to the Office/Project Manager
- Review dimensioning forecasts, carry out deviation and needs analysis (WFM)
- Identify individual and common training needs and deliver appropriate personalized/common training based on Team Leader's needs
- Lead TL meetings, coordinate leadership team actions, be a judge if no common agreements.
Concentrix + Webhelp is a great match if you:
- Are proficient or bilingual in Spanish and advanced English
- Possess previous experience working within a call center environment with a min of 2 years of experience as a manager/supervisor
- Have excellent organizing and leadership skills
- Possess excellent team management skills.
- Have outstanding communication and interpersonal abilities
- Possess advanced skills in MS Office with a good command of excel
- Are self-motivated with a results-driven approach.
- Can implement and manage change
If you feel you don't check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it's this or another role.
What's in it for you:
In this role, we offer benefits that help you support your unique lifestyle:
- Full-time 39 hours/week contract: rotative Monday to Saturday from 09:00 to 18:00
- Salary 25 000 euros gross/year + up to 3 000 euros gross/year in bonus
- Central location in Barcelona
- Possibility to work a few days from home
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes
We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.
If this sounds like you, join us!
Who we are
We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.
Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.
In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.
We are an equal-opportunity employer
We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.
RRQ24-001820-1-SPAIN
