Are you passionate about customers and offering great support? Do you also have excellent communication skills and a strong customer service orientation, and you would like to explore the beautiful city of Athens your way?
As a Customer Service Advisor, you'll be on the frontline, helping our banking customers with various financial questions. Your role includes resolving issues promptly and maintaining positive customer relationships through friendly and professional communication.
As a customer service specialist in this banking project, your daily responsibilities will include:
- Providing the highest level of support to our banking customers via phone and email on a range of financial issues
- Offering accurate, valid, and comprehensive information by adhering to the correct procedures
- Taking ownership of customer queries, ensuring timely resolution and response
- Cultivating meaningful relationships by answering customers' questions in a courteous, friendly, and professional manner
- Exceeding customer service quality goals, compliance regulations, and productivity targets
- Crafting an exceptional customer experience that is valued by people and that we take pride in
- Following management directives responsibly and providing constructive feedback as required
What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.
- Fully paid training
- Permanent contract
- Private healthcare
- Continuous learning/development opportunities
- Competitive career opportunities
- A safe, friendly, diverse, supporting, and technological company
- International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)
- Wellness program (Fitness room in our premises & Personal Trainer)
To succeed in the role, you will need to have:
- Native or proficient level of German (C2)
- Advanced level of English (at least B2 ideally C1) both verbal and written
- Strong communication skills - with excellent phone conversation skills, attentive listening, and superior writing skills
- Analytical and problem-solving skills with strong attention to detail
- Desire to learn and advance, be a curious investigator and problem solver
- Must hold EU citizenship or valid work permit for Greece
- Be a local candidate or willing to relocate to historic Athens, Greece
About Our Client
Our client is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Relocate to Greece: Embrace the Mediterranean Lifestyle!
Experience the charm of Greece - a land of stunning landscapes, rich history, and vibrant culture. Bask in the Mediterranean climate while enjoying exquisite cuisine and a relaxed pace of life. Dive into a community renowned for its warmth and hospitality. From ancient ruins to picturesque beaches, Greece offers a unique blend of tradition and modernity. Join us in this enchanting destination and unlock a lifestyle that seamlessly blends work and leisure in one of Europe's most captivating settings.
Multilingual Jobs Worldwide
We are a leading agency specializing in multilingual and international recruitment, collaborating with companies worldwide to connect exciting job opportunities with the best talents.
As Multilingual Jobs Worldwide, we have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. With over 300 partners in more than 30 countries, we've already assisted over 3000 people in finding their dream jobs.
