Each year, our client helps thousands of companies in over 60 markets to better manage their travel programs by providing modern solutions and exceptional service.Do you have experience in the travel industry? Join one of the world's leading Business Travel organizations!
You will deliver high-touch customer care to business travelers embarking on worldwide travel, finding solutions for flight, hotels, train-travel, and beyond before and during their business trips.

The Company

Our partner is a global services provider that specializes in customer engagement and improving business performance. They are looking for a motivated Sales and Marketing Support Agent to join their team in Berlin and work with a leading social media platform.

Job Description

Each year, our client helps thousands of companies in over 60 markets to better manage their travel programs by providing modern solutions and exceptional service.

Do you have experience in the travel industry? Join one of the world's leading Business Travel organizations!

Your Typical Day:

You will deliver high-touch customer care to business travelers embarking on worldwide travel, finding solutions for flight, hotels, train-travel, and beyond before and during their business trips. Your help will ensure they fly with ease, arrive fresh for meetings, and get back home on time for their family and friends.

What You Need to Have:

• Strong phone and verbal communication skills, along with active listening.
• Fluency in Dutch, both written and verbal.
• Working level of English.
• Work experience in the travel, airline, hospitality, or similar industry is an advantage.
• Work experience in a customer experience center is an advantage.
• Good typing and computer skills (MS Office applications).
• Be organized, have decision-making and analytical skills.
• High school education.

What You Can Expect from Us:

• Full-time role with working shifts between 9:00 and 20:00 Monday - Friday.
• Competitive salary with monthly performance-based bonuses.
• Convenient office location, close to bus stations and the metro.
• Comprehensive initial training and onboarding (fully paid by us).
• Continuous training and upskilling programs through our University.
• Professional Development and Career Navigation programs to map out the steps in your desired development.
• Health and Wellbeing initiatives.
• Relocation support if needed (accommodation and travel expenses).
• Additional benefits such as Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events, and many more!