Support Italian-speaking customers of a world-known streaming service via phone and chat, and work fully remote from anywhere in Portugal.

Do you want to live a rewarding career, on behalf of the world's most exciting brands? Join our client's multicultural team and make a real impact on client's business every day. They're bringing on board a Customer Support Advisor to provide great customer support, maintaining quality & improving performance every day. If you love helping others and have a natural curiosity, our client is a perfect match. Grow with them, show off your skills, build your career path, and enjoy every moment in a people-focused global company.

What you'll be doing

As an Italian-Speaking Customer Advisor for an entertainment company, you will:

• Assist viewers through phone and/or chat regarding their inquiries
• Provide account and application support to viewers namely about software functionality
• Provide technical support and troubleshooting of system configurations and network settings
• Provide accurate and real-time answers to viewers' inquiries
• Contribute to creating brand engagement for our Client.  

We'll be a great match if you: 

• Are native or proficient in Italian (C2) and fluent in English (B2)
• Are passionate about the entertainment and media industry
• Demonstrate excellent communication skills coupled with empathy and team spirit
• Are familiar with digital streaming services and devices
• Have a positive and can-do attitude

If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.

The offer:

• Strong compensation package (14 monthly payments per year plus bonus)
• Monthly meal allowance paid in voucher card (net)
• Private Health Insurance from day 1
• A Bring a Friend Program, with attractive incentives
• Personal and career development programs and mentoring to develop skills
• Possibility to participate in a growing multicultural Project
• Flexible Schedule
• Work in a diverse environment with people from over 75 nationalities
• Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more!
• We promote inter-company mobility to work at any of our sites around the world
• Workplace: Work from Home for people already based in Portugal

Our client

Our client a French multinational BPO company that is making business more human for the world's most exciting brands. By choosing them, you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries. 

Join our client and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.