Your responsibilities and impact as a customer service agent will be:

• Solving technical issues and fixing/repairing of the online marketing platform in a B2B environment
• Define solutions to clients and adjust existing processes and methods to guide possible solutions
• Using basic coding and diagnose skills for problem analysis
• Recognize the goals of the clients and support them through chat by providing solutions accordingly
• Achieve strong customer satisfaction with a focus on quality and results

Skills, qualifications and interests you need to succeed in this role:

• You speak Dutch on a native level + you have a good level of English (at least B2)
• You have a high school degree or already have a bachelor's degree
• You have technical support background
• You have a general understanding or interest in online marketing products
• You are a strategic thinker
• You have a drive for excellence and professionalism
•  You are a true team player and willing to work with many different nationalities

What’s in it for you?

• Contract type: a fixed-term contract for one year that can be renewed every year
•  Working hours: Mon – Fri 9 am to 6 pm (40 hrs/week)
• Training: 4 weeks

Salary conditions (*) – 2 options:  

• Including free accommodation (shared flat, all bills included): 1040€ gross/month + bonus of up to 400€ gross per month
• Without accommodation: 1298€ gross/month + bonus of up to 400€ gross per month

(*)  Compensation of the training period 100%

For international applicants:

• Reimbursement of your initial flight costs after 3 months
• Help with paperwork, opening a bank account, etc. upon arrival
• Free Portuguese lessons, cooking classes, sports activities and social events organized by the company
• Real career opportunities in different career paths

What should you expect from living in Lisbon?

• A colourful city view and a rich cultural history
• Pros of living in a European capital on a budget
• Delicious Portuguese cuisine and famous cafe culture
• Friendly people, good vibes and a happy-go-lucky urban life
• Warm climate all year and a sunny beach life next to the Atlantic
• A large English-speaking local community and international environment

Your Future Company:
Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation and to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!

Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.