Customer Service Manager
Location: Slough/Windsor
Competitive salary dependent on experience
Permanent & Full time
On-site parking offered!
PG202780
Language Recruitment Services (LRS) is currently looking for a Customer Service Manager to join a growing company based in the Windsor/Slough Area.
The successful candidate will play a pivotal role in ensuring the seamless operation of the customer service team, maintaining effective coverage for a high volume of enquiries, and upholding the highest standards of service quality.
This role offers the opportunity to work for a dynamic company in the automotive sector. You'll have the chance to enhance your client service and team management skills within a multicultural team environment that values support and respect.
Main Duties Customer service manager
- Coach and mentor team members
- Report on daily weekly and monthly call, sale, and complaint statistics.
- Review staff performance and set goals and training plans.
- Liaise with different departments and stakeholders to communicate any issues or suggestions for improving service.
- Communicate with the team on strategic matter
- Take part in monthly meetings and sales reviews to improve overall services and efficiency of the business
- Deliver an outstanding customer experience across all channels
In order to apply for this role, you will need the following:
- Previous experience in Customer Service Management
- Familiar with online customer service procedures
- Good knowledge of Microsoft Office, including Word and Excel
- Experience leading a team and collaborative mind-set
- Ability to work across teams
- Confident telephone manner with strong interpersonal and communication skills
- High attention to detail, organisation, and ability to prioritise tasks
If you have a background in Client Service Management, Team lead, Customer Service Manager or Customer Support Manager, we look forward to receiving your application
Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 35 Years’ Experience in multilingual recruitment.
Applications can only be accepted from individuals who are eligible to work in the UK. We may not be able to reply to you due to the volume of applications received. In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise.
LRS is An Equal Opportunities Employer