As a Technical Support Agent, you'll play a vital role in addressing escalated customer inquiries, complaints, and issues associated with products and services for a well-known entertainment brand. Your main responsibilities will include investigating complex cases, providing timely resolutions, and ensuring customer satisfaction while adhering to company policies and standards.

Your responsibilities as a Technical Support Agent will include:

• Addressing escalated customer inquiries, complaints, and technical issues related to products and services.
• Conducting thorough investigations into escalated cases, analyzing data, and identifying root causes for appropriate solutions.
• Communicating with customers via phone, email, or chat to understand concerns and deliver timely resolutions.
• Making informed decisions based on company policies, product knowledge, and customer needs.

Skills, qualifications, and interests needed for success in this role:

• Native-level proficiency in German and a minimum C1 level of English.
• A valid Portuguese work permit (required).
• Living in or willingness to relocate to Lisbon for an international career and life experience.
• Motivation and commitment to perform assigned tasks effectively.
• Excitement about intercultural communication and embracing the expatriate lifestyle.

What's in it for you?

• Type of contract: Unfixed term contract, with a 30-day probation period.
• Full-time working hours: Monday to Friday, 9:00-18:00.
• Salary conditions: 850€ gross per month, along with a 50€ tech bonus, a 200€ language bonus, and a 120€ performance bonus. Additionally, a loyalty bonus of 300€ will be provided every three months.
• Health insurance coverage after six months.
• Paid professional training and employee discounts.
• Fun and engaging company-wide initiatives with an excellent work culture.

For international candidates:

• Up to 200€ for the cost of a travel ticket (Reimbursed after 3 months upon evidence of travel ticket)
• Up to 360€ for accommodation. per month for 12 months (Reimbursed during 12 months)
• Accommodation Support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation

Your Future Company:

Your future company is a global leader in the BPO industry, with 170,000 employees worldwide, working behind the best experiences for over 750 of the world's leading and digital-first brands. The innovative solutions, technology, and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

What to expect from living in Lisbon:

• A colorful city view and a rich cultural history.
• Pros of living in a European capital on a budget.
• Delicious Portuguese cuisine and a famous cafe culture.
• Friendly people, good vibes, and a happy-go-lucky urban life.
• Warm climate all year and a sunny beach life next to the Atlantic.
• A large English-speaking local community and international environment.