Play Store assistance: helping customers with the settings of their accounts as well as downloading and installing apps and content.
● Refund request: process refund request on behalf of the customers.
● Payment account issues: assisting customers with setting up their payment accounts as well as troubleshooting related issues.
● Unauthorized charges: guiding customers to report issues related with unauthorized charges and processing related request.
● 3rd party (developer) issues: offering a high-level support for developer issues and, where necessary, referring the customer to the developer.
● Gift Card issues: guiding customers on the usage of Client G Gift cards