Your responsibilities and impact as an Insurance Support Specialist in Portugal will be: 

• Provide comprehensive support to employees of using our client company's insurance via email and telephone.
• Adhere to company policies and procedures.
• Manage customer contacts digitally and handle inbound calls and written communications within established guidelines and goals.
• Serve as the primary point of contact for policyholders, efficiently resolve cases, while identifying and escalating issues if needed to ensure timely resolution.
• Complete daily tasks promptly and accurately to support operational efficiency.
• Maintain data accuracy and security within the customer database.

Skills, qualifications and interests you need to succeed in this role:

• A native level of Italian and at least a C1 level of English
• Ability to do 1st week of the training in Lisbon in the office starting from 6.5.
• High school diploma or University Degree
• Passion for customer service
• Proficient in handling inbound calls and written communications within established guidelines
• Attention to detail and accuracy in completing tasks promptly
• Commitment to maintaining customer information security and confidentiality
• Problem-solving; skillful identification and escalation of issues for timely resolution
• Excitement about intercultural communication and commitment to a longer stay in Portugal 
• Living in or willing to relocate to Lisbon for an international career and life experience
• Having a valid Portuguese work permit or a nationality that allows you to work in an EU country

What is in it for you?

• You can work from anywhere in the mainland of Portugal - only 1st week of training in the office in Lisbon!
• Type of contract: Unfixed term contract, 30 days probation period
• Working hours: Full-time (40 hours/week), shifts can be Monday - Friday 07:00-19:00, Saturday 08:00-12:00
• Salary conditions: 990€ gross/month + performance bonus 120 € from 4th full month
• Meal vouchers
• Help with acquiring the NIF and SSN
• If you are relocating to Portugal, a relocation package of 360 euros per month for the first 6 months can be applied (reimbursed) + up to 200.00 euros for the cost of a travel ticket (reimbursed after 3 months upon evidence of travel ticket)
• Paid professional training
• Fun and engaging company-wide initiatives
• Excellent work culture

What should you expect from living in Portugal?

• High quality of life & relaxed lifestyle in Portugal's pleasant climate
• Affordable living costs compared to Europe, with mild Mediterranean weather
• Rich cultural heritage & diverse cuisine for an enriching experience
• Diverse landscape offers beaches, vineyards & mountains to explore

Your Future Company:
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

Apply now and enjoy a personalized recruitment process where diversity is not a Buzzword because it's normality. Get specific tips and tricks for your Resume and Interview with the hiring company to increase your chances of landing the job. #hiring #jobopening #applynow