Remote German-Speaking Customer Support Representative
Location: Remote (based in Greece)

Company Overview: Join our dynamic team as a Remote German-Speaking  Customer Support Representative and play a key role in providing exceptional  service to our German-speaking customers. We are a leading company dedicated to delivering top-quality support and satisfaction to our clients. As a Remote Customer Support Representative, you will have the opportunity to work from the comfort of your home in Greece while making a positive impact on our customers' experience.

Job Description: We are seeking a German-speaking Customer Support Representative to join our remote team based in Greece. As a Customer Support Representative, you will be responsible for assisting our German-speaking customers with inquiries, providing product support, and resolving issues via email, chat, and phone. This role requires strong communication skills, problem-solving abilities, and a commitment to delivering exceptional customer service.

Responsibilities:
• Provide timely and professional assistance to our German-speaking customers via email, chat, and phone.
• Address customer inquiries, troubleshoot issues, and provide product support in German and English.
• Ensure customer satisfaction by resolving complaints and issues effectively and efficiently.
• Escalate complex issues to the appropriate departments and follow up to ensure resolution.
• Maintain accurate records of customer interactions and transactions in the company database.

Requirements:
• Fluent in German and proficient in English, both written and spoken, with excellent grammar and communication skills.
• Previous experience in customer support or a related field is preferred but not required.
• Strong problem-solving skills and the ability to handle multiple tasks in a fast-paced environment.
• Customer-focused mindset with a passion for delivering outstanding service.
• Reliable internet connection and a quiet workspace to work remotely from Greece.

Benefits:
• Competitive salary and benefits package.
• Flexible remote work arrangement, allowing you to work from home in Greece.
• Opportunities for career growth and advancement within the company.
• Comprehensive training and ongoing support to help you succeed in your role.
• Join a diverse and inclusive team dedicated to providing excellent customer support.

If you are fluent in German, proficient in English, and passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity! Please submit your resume and a brief cover letter outlining your relevant experience and why you are interested in this position. We look forward to hearing from you!