We are looking for a highly motivated and customer-oriented individual to join our client's team as a Customer Support Agent assigned to a German speaking desk. In this role, you will have the opportunity to work with a diverse customer base, providing assistance through email and chat.

Responsibilities

• Handle incoming customer inquiries and provide accurate and timely responses
• Troubleshoot and resolve customer issues, escalating to the appropriate team members when necessary
• Maintain detailed and accurate records of customer interactions and transactions
• Collaborate with cross-functional teams to improve customer experience and resolve complex problems
• Identify and escalate trends or patterns in customer issues to the management team
• Keep up-to-date with industry developments to provide effective support

Requirements

• Fluency in German and English, both written and spoken
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and the ability to handle difficult customers
• Interest in iGaming is a big PLUS
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Flexibility to work in shifts and on weekends, as required

What’s on offer:

• Salary starts from €24000 p/a (DOE) + bonus  
• Gym membership allowance
• Healthcare Insurance
• Sport and social club

Relocation package available: Reimbursement of the cost of the flight to Malta + up to 2 weeks accommodation.

Work model: Onsite