Come and work with us.

We are looking for a talented and accomplished Polish Team Manager to be responsible for supervising an assigned team to meet or exceed client / corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.

Our client is a world market leader gaming brand of home video game consoles and production company.

As a Team Manager in this project, your daily responsibilities will include:

• Apply a process of continuous review and proactive management of absenteeism and attrition for all Advisors in the team, ensuring return to work and exit interviews are completed.
• Continually review and monitor work performance of all Advisors against agreed KPI’s, instigating appropriate corrective action, using performance management tools, to manage any shortfall.
• Undertake formal quarterly performance reviews and 1:1 monthly meetings with each Advisor, ensuring objectives are continuously reviewed and linked to business KPI’s.
• Ensure Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values.
• Provide clear direction and guidance to ensure consistent achievement of key performance metrics.
• Facilitate a culture of open and honest 2 way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practice.
• Maintain an environment which supports the spirit of teamwork, where Advisors are committed, loyal and take pride in working for the company; ensure actions from employee satisfaction survey are implemented and continuously reviewed.
• Coach, develop and motivate Advisors by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development. 
• Continuously monitor Advisor calls in line with CLOE, either via deskside or remote monitoring, across a sample of transaction types, ensuring performance metrics are consistently achieved.
• Ensure accurate and timely communication of any client/campaign issues to Operations Manager.
• Ensure appropriate actions are taken to improve client satisfaction survey scores.

To succeed in the role, you will need to have:

• Native or proficient Polish (mandatory)
• Advanced level of English (at least C1) both verbal and written
• Availability to work fully from Santos (Lisbon) site - mandatory
• Schedule from Monday to Sunday - 8am to 7pm
• Evidence of effective interpersonal, coaching, and leadership skills. 
• Excellent telephone, keyboard, verbal and written communication skills. 
• Good numeric and verbal reasoning skills. 
• Effective time management.
• Ability to organize and prioritize, set priorities and multi-task.
• People oriented
• Experience with policy work
• Early adopter of technology
• Dependable, reliable and able to perform duties with minimum supervision
• Ability to interact positively with staff at all levels
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to sunny Lisbon, Portugal

Education and experience

• Bachelor’s degree or directly related work experience
• Previous relevant experience as Team Manager

Benefits.

• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever™

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!