Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.
We are looking for a German-speaking Live Expert (on-site) to join an innovative project for a global tech brand delivering world class customer service and sales support through a video call service.
What we offer you
You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.
What you will learn with us will make you a valuable member of our team or any other team.
Your benefits:
- Full-time contract, 39 hours/week: Monday to Friday 9:00-18:00
- Salary: 20000 Euros gross/year + up to 3000 Euros gross/year in bonus.
- Great office location in Barcelona
- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
What you'll experience with us
As a Live Expert in our team, you will:
- Demonstrate products and features on a video call
- Increase sales and market share through your interactions
- Deliver excellent customer service on each call by answering queries efficiently and confidently
- Maintain an expert understanding of products
- Merchandising, maintaining, and reporting on inventory
- Scriptwriting and translations
- Creating and presenting training content
- Support for filming tasks as required including potential out of hours working
We'll be a great match if you:
- Are proficient in German and advanced English
- Have previous customer service and/or sales experience
- Have passion or previous work experience within technology
- Are friendly and have an engaging personality
- Are comfortable working in a training and sales environment
- Are comfortable working on camera
- Are personable, energetic, self-motivated, positive, team player, and eager to tackle challenges and change
- Have strong communication skills
Don't meet every single requirement? We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.
Who we are
We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.
Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.
In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.
If this sounds like you, join us!
We are an equal-opportunity employer
We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.
RRQ24-001709-1-GERMANY
