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Account Manager, Global Inside Sales
Expedia Partner Service (EPS) is seeking an experienced Account Manager to join our growing team. As an Account Manager, you will own and drive the business discussions with a multitude of white label affiliate partners from a high-level business discussion to operational delivery and beyond. You will work closely with our Business Development and Partner Connect (technology) organization. We are looking for a candidate with a passion for travel & technology combined with good interpersonal skills and eye for business are critical to an Account Manager's success.
The role’s primary responsibility is to handle the Inside Sales partners for the EMEA markets. We expect you to interact and handle external partners to ensure that we have continuous business growth. The suitable candidate will need to be able to identify accounts that have the potential for growth and nurture positive relationships in order to proactively identify and assist partner's business needs. The role requires strong discernment and ability to drive value to the partners. The Account Manager will also be encouraged to interact seamlessly with multiple arms of the organization for efficient success partners.
What you’ll do:
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Leading a portfolio of affiliates (around 25-30 partners) at any given time in the EMEA region
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Own and lead the sales process to enhance existing partnerships (through up selling of product and services and sales optimization) and to build strong long term strategic commercial relationships, formalized in enduring contractual agreements. The ability to navigate board level management and understand the political pressures of a partner's organization to reach a positive outcome
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Ability to accurately diagnose known and unknown partner business needs - Strong value based selling skills founded on intuition for business and the ability to translate benefits into the partner’s business language to prove value and handling objections
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Ability to renegotiate and renew contracts with partners to develop mutually beneficial deals for both Expedia and the partner
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Good communicator to optimally form strong business relationships remotely (via phone, Zoom, email); including fundamental presentation skills and the consistent record to articulate ideas clearly and appropriately influence others
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Identify standard methodologies and proactively share the findings with affiliate partners
Who you are:
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Proficient in English and one language between Russian, German, Italian.
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Ability to work in a multi-tasked, fast-paced environment
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3-5 years of related validated experience
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Experience in Account Management/ client servicing in a B2B environment
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Experience in e-commerce and/or travel industry a plus
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Validated record of achievement on sales performance
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Available for up to 10% travel per year
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Excellent oral/written communication skills
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Proficiency in Microsoft Word, Excel, and PowerPoint
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Good sense of intuition for business to influence internal and external decision-makers
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Ability to handle multiple tasks and projects simultaneously, prioritize workload effectively, and thrive in a dynamic and complex environment