Free lance face to face interpreters required to support our contract with Cambridgeshire Police. Previous experience required, Qualifications DPSI, DPI, Police Met Test or Level 6 Community Interpreting referred. MUST BE UK BASED
Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions, you can help make a difference in someone’s life every second of every day.
Principal Accountabilities:
• Exhibits excellent interpreting skills and professional attitude whilst interpreting
• Demonstrates accuracy, excellent note-taking skills, objectivity and an ability to handle difficult situations
• Provides accurate and complete interpretations of verbal messages as uttered by LanguageLine Solutions' clients and their customers of limited English proficiency
• Remains impartial and unbiased while using correct protocol
• Displays deep understanding of the culture of both languages; recognizes and is sensitive to cultural differences
• Manages the flow of the call and avoids taking over the call
• Avoids interaction with the limited English speaker w/o client's permission
• Ensures the highest level of quality by following all interpreting guidelines and procedures as set forth by LanguageLine Solutions
• Exhibits knowledge of industry-specific terminology and protocol, i.e. medical/court/insurance/government agencies
• Provides excellent customer service to client and limited English speaker, i.e. use of appropriate tone, patience and courtesy
• Maintains a positive working relationship with Contractor Liaison, the Interpreter Resource Centre and other departments as needed
• Demonstrates dependability
Qualifications
Knowledge, Skills and Abilities
Language Proficiency:
• Demonstrates superior proficiency in English and second language
• Has in-depth understanding of the cultural dynamics of both languages
• Uses a large number of synonyms, idiomatic expressions, proverbs and quotations, as needed
• Expresses accuracy in both languages and comprehends various subjects at different levels of complexity
• Demonstrates mastery of correct word order in phrases and sentences, and use of proper grammar
• Displays good communication skills, i.e. clear enunciation, pronunciation, pleasant and professional tone of voice, and polite forms of expression in both languages
• Exhibits competency in the following key industries, i.e. Medical, Financial, Insurance, Courts & Tribunals, Police and/or Government Agencies to include familiarity with terminology, procedures and/or products in those industries
Interpretation Skills.
• Interprets in the consecutive mode with a high degree of accuracy and processes information quickly and concisely
• Displays knowledge of interpretation methods and procedures
• Maintains neutrality towards client and limited English speaker
• Demonstrates ability to speak clearly without accent interference
• Understands common procedures and practices of industries served by LanguageLine Solutions
• Displays cognitive skills needed to effectively interpret, i.e. speed of understanding and expression
• Concentrates on and follows the thread of the conversation for an extended period of time; manages flow of call when necessary
• Remembers blocks of information and delivers same with accuracy
• Grasps the meaning of the message and anticipates direction of the dialogue
• Maintains confidentiality and upholds ethical standards at any time
• Adapts behaviour in response to varying situations and peoples' reactions while remaining flexible and professional at all times
• Maintains high performance, emotional composure and objectivity in all circumstances
• Assesses own skills and abilities, and identifies areas for improvement; willingly accepts constructive feedback, seeks developmental opportunities and works independently
• Demonstrates dependability, honesty, integrity and trustworthiness, and accepts responsibility for own actions
Customer Service skills:
• Maintains a professional demeanour throughout the interpreting assignment
• Demonstrates sensitivity and politeness to limited English speakers of different nationalities, backgrounds, cultures and educational levels
• Exhibits professionalism and courtesy towards the client and limited English speaker
• Follows the clients' instructions and exceeds their expectations
Educational Level: (preferred)
• Bachelors and/or Masters degree in Languages, Translation, Interpretation, Philology, Linguistics or related fields
• Ph.D. or Doctoral in Languages, Philology, Linguistic or related fields
• NRPSI (National Register of Public Service Interpreters)
• DPSI (Diploma of Public Service Interpreting)
• Metropolitan Police Test
• Certificate of Higher Education in Translation, Interpretation, Languages, Philology or Linguistics
Work Experience:
• Written translation and/or interpretation
• Localization, bilingual publishing, media organizations, schools and/or similar bilingual settings
• Living and/or studying in a bilingual environment
• One year of work experience in industries for which LanguageLine Solutions provides interpretation (preferred)