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German Customer Service Representative wanted in Lisbon - 1007038 em Lisbon Job Offers

German Customer Service Representative wanted in Lisbon - 1007038

Lisbon Job Offers Bern, CH A Tempo Inteiro
Idiomas necessários Alemão
Candidate-se no site da empresa

German Customer Service Representative wanted in Lisbon

Fixed term Full-time


If you’re interested in technology and enjoy new approaches to interact with people on social media, we need you! We have a great opportunity for a motivated German-speaker based in Lisbon. We are looking for an excellent communicator with a customer centric mindset. Read on and apply!


German Customer Support for Wacom (based in Lisbon)


The company                                                


Welcome to the world's leader in pen tablets, interactive pen displays and digital interface technologies. Wacom brings people and technology closer together through natural intuitive solutions. 


Your opportunity


Work for a brand that dreams of a world alive with creativity, where people are free to explore and express new ideas. Join the German-speaking Customer Care Team in Lisbon and enjoy a wonderful working experience at the Portuguese capital, that buzzes with a special energy and an appetite for all the good things in life. 


The role                                        


We are looking for cooperative and enthusiastic German proficient speakers to provide the best customer service. Together with your colleagues, you will be ensuring a competent and friendly customer experience via phone, e-mail and chat.


This is your new job in Lisbon if


- You have proficient level of German and you are fluent in English (from C1) 

- You are proactive and enthusiast

- You are open to learn 

- You are able to work from Monday to Friday, between 08:00-18:00

*** Experience in telephone customer service/call center environment is a plus


Your day to day at work                                        


- Listen to customers’ questions and concerns, providing the best possible answers and solutions

- Assist with orders, deliveries, payments and returns                                

- Provide information about products

- Escalate the necessary matters and issues to other departments                                 

Keywords to success in Wacom Customer Service 


- Customer needs identification

- Excellent communication skills


Benefits


- 4 weeks paid intensive training for all new employees with focus in computer software programs and customer management 

- Full-time position in a fast-growing company

- Fixed-term renewable contract (initial contract with a duration of one year; permanent employment contract after 3 years)

- Competitive salary + bonus

- Private health insurance 

- Relocation package for international candidates coming from abroad within airport pick-up and administrative help with registration in Portugal, initial flight expenses refund (9 months after signing the contract), possibility to live in one of the company apartments in Lisbon and annual complimentary return flight to your home country (in Europe)

- Free Portuguese language courses


If your perfect job is to work for this global project from sunny Lisbon, we want to hear from you. 

Competências recomendadas

  • Call Centers
  • Communication
  • Customer Demand Planning
  • Customer Experience
  • Customer Relationship Management
  • Customer Service
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Job ID: 547ba8e7dde1