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Russian speaker – Hotel Reservation & Sales Specialist for IHG (m/f) em Teleperformance Portugal

Russian speaker – Hotel Reservation & Sales Specialist for IHG (m/f)

Teleperformance Portugal LISBON, PT Full-Time
Idiomas necessários Inglês / Russo
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Your Role

We’re looking for a sales expert providing travel advice, reservations solutions and partner offers in a contact center environment.
Empowered to make creative decisions, using tools and market insight that will
deliver on the unique travel needs of our guests, to drive revenue for our hotel partners and customer brand loyalty. Passionate for learning and developing to be the best in an ever-evolving role.






Our Client

The main purpose of the InterContinental Hotels Group (IHG®) is to create Great Hotels Guests Love®. With 710,000 rooms in over 5,000 hotels in nearly 100 countries is IHG one of the most prestigious and well-known hotel brands in the world. The 12 great, distinctive hotel brands are offering distinctive experiences to each different client allowing everyone a great night’s sleep.







Responsibility

  •  Provide an industry-leading voice reservation experience by handling contacts via phone and other mediums to match products with guest needs resulting in revenue generation, brand preference and customer loyalty;
  •  Provide a seamless customer experience through effective use of information and tools. Answering questions regarding prices, hotel details, reservation or payment conditions;
  •  Assist guests with all questions relating to “pre”, “in” or “post travel” concerns;
  •  Seek opportunities to improve individual and team performance. Help team and colleagues stay motivated and deliver on goals.




Your Profile

  •  Native level of written and verbal communication skills in Russian;
  •  Good knowledge of the English language;
  •  High school diploma or higher (preferred);
  •  Hotel/travel experience desired;
  •  Previous call center experience in a sales and/or customer service capacity;
  •  Strong customer service skills;
  •  Social intelligence – empathy, self-awareness, cultural sensitivity;
  •  Strong web-based navigation skills;
  •  Ability to embrace technological and organizational changes;
  •  Ability to use tools and resources to represent the geographical needs of the caller;
  • EU citizenship or work permit for Portugal.




Our Offer

  •  Excellent work opportunity in a leading multinational company;
  •  Stable work and career progression;
  •  Intensive training and integration phase;
  • Private health insurance since day one in the company;
  •  Reimbursement of your initial flight costs after 9 months and airport pick up;
  •  Annually complimentary return flight to your home country (within Europe);*
  •  Possibility to live in one of our company apartments;
  •  Complimentary organized sport activities and events.





Teleperformance Portugal

With over 40 years of experience in connecting brands with their customers, Teleperformance has become the most trusted provider of omnichannel customer solutions. Always adapting, we care about each customer experience. We put the human touch in everything we do , be it customer care, technical support, customer acquisition, digital solutions, analytics, back office, or other specialized services.

With a team of more than 10 000 employees, from 95 nationalities, we provide services in 35 languages. Teleperformance Portugal was considered ten times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector.Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte.

Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.We are trusted with billions of unique interactions worldwide and we want you to be part of it.





 

Competências recomendadas

Web Applications
Receptive
Navigation
Russian (Language)
Customer Service
Team Performance Management
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Job ID: 10934