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Swedish Speaking Customer Representative - Tech Industry job in Valencia at Webhelp Spain

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Swedish Speaking Customer Representative - Tech Industry em Webhelp Spain

Swedish Speaking Customer Representative - Tech Industry

Webhelp Spain Valencia A Tempo Inteiro
Idiomas necessários Inglês / Sueco
17.000 € - 21.000 €/Año


Description

If you have an interest and passion for home range computer devices, imaging and photography this is the job for you?

Our company:

Our clients belong to the top 500 business companies in the sectors IT, telecommunications, e-commerce, automotive, and financial services. We are a multicultural company collaborating with employees from over 29 different nationalities.

We are based in Barcelona, the fourth location in the list of the most attractive cities in the world to work in, only surpassed by London, New York and Berlin.

Your future project:

Webhelp is proud to collaborate with one of the world's largest manufacturers of printers and imaging related equipment, by providing consumer support to their customers. By joining our team, you will have the opportunity to learn about some of the newest and most innovative printing, scanning and video projecting technologies.

We are an international team interested in candidates with passion for customer service and who have the ability to be part of a team. We welcome problem solvers and active listeners. We are looking for candidates with professional customer service mindset meaning that they know how to put consumers first. We also ask for applicants who are flexible, open minded, and have a positive attitude.

Your role:

- First Level technical support for home-range printers, multifunction printers and among others, to private end users and business customers.
- Presales support to provide accurate information about the products.
- Reseller support and in warranty services arrangements.
- Multi-channel customer service: phone calls, e-mails, live chats and social media.

Hours and Benefits:

- Full-time schedule: 39h/week, from Monday to Friday 9:00 to 18:00
- Long-term contract
- Salary: 17.350,00€ gross/year + up to 2.400€ gross/year in bonus
- Ongoing training
- Diverse growth opportunities
- Work from home
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)*

Why apply:

- A large variety of discounts with our partners
- Free weekly and after work activities
- We promote intercompany mobility to work at any of our sites around the world. We have more than 140 locations in over 35 countries
- Real growth opportunities to progress
- New and modern office in the center area
- Receive a bonus starting from 300 euros for referring your friends

Career opportunities:

If you are interested in growth, our high performers can move to our back office logistics team, our social media team, become a trainer/mentor, quality analyst, or move into management.

Requirements

You have:

- You enjoy interacting and helping other people.
- You are eager to learn and apply new technologies
- You enjoy working in fast-paced environments and are a Team player
- You love solving problems

You bring to the table:

- You are a native level speaker of Swedish
- You speak and understand English well enough to follow our trainings and report our customer's problems.
- You have some experience in customer service support, remotely or face to face.
- Added plus if you have technical customer service background and troubleshooting guidelines
- You have knowledge of Operating Systems



***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate against any candidacy because of age, disability, ethnicity, marital status, gender, nationality, ideology, politics, race, religion or sexual orientation***
*The period of holiday entitlement is fixed by mutual agreement between the company and the employee.

Referencia

RRQ22-007194-1-SWEDEN

Competências recomendadas

  • Customer Service
  • Operational Systems
  • Positive Attitude
  • Problem Solving
  • Professional Customer Services
  • Service Orientation
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Job ID: ACQ14533