Criar um Alerta de Emprego.

Insira a seguir o seu e-mail para guardar esta pesquisa e receber recomendações de empregos para posições similares.
Obrigado. Enviaremos empregos correspondestes a estes para
Já subscreveu este alerta de emprego.
GB
0 suggestions are available, use up and down arrow to navigate them
Qual o emprego por si pretendido?

Supervisor - Italian market job in Barcelona at Webhelp Spain

Criar alerta de emprego.

Consiga que empregos similares sejam enviados para o seu e-mail

Candidate-se a este emprego.
Pensa ser o candidato perfeito?
Candidate-se no site da empresa
Supervisor - Italian market em Webhelp Spain

Supervisor - Italian market

Webhelp Spain Barcelona, ES A Tempo Inteiro
Idiomas necessários Inglês / Italiano
24.000 € - 33.000 €/Año
Candidate-se no site da empresa


Are you looking for new challenges ?

We are looking for a Supervisor for one of our projects.

Responsibilities:

- Drive sales process across the team
- Empower team performance to meet sales objectives
- Motivate agents as a team leader
- Control and drive KPIs
- Recruitment and turnover control
- First escalation point for Region specific issues
- Team Support (case escalations, emergencies, customer complaints)
- Collect and analyze metrics
- Reporting to the management
- Weekly review calls Country Managers
- Organize regular meetings to give feedback on team performance, upcoming changes
- Manage holidays and sicknesses
- Manage all disciplinary issues effectively
- Maintain contact with the customer regarding cases, new procedures, applications, tools
- 360° vision on ISR individual performance and needs
- Call Monitoring/ call coaching
- 1-2-1 sessions

Conditions:

-Full-time (39hrs/week) and long-term Contract

-Salary:
1) Fixed: 24.000 Euros gross/year
2) Bonus: 8.000 Euros gross/year

- Private medical insurance
- Food card
- Shifts: Monday - Friday from 09:00 to 18:00

Requirements:

- Fluent English + native level speaker of Italian
- Business knowledge and commercial awareness
- Results and success orientated, able to work autonomously, as well as in a team,
- Excellent organization skills
- Strong communication skills
- Flexibility, initiative, willingness to drive change
- Excellent leadership and management skills
- Persuasive personality
- Ability to handle high volumes of work under pressure
- Attention to detail
- Excellent problem solving and decision-making capabilities
- Sales background
- Knowledge of IT environment is a plus
- Previous management experience

***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.***

 

Competências recomendadas

Complex Problem Solving
Persuasive Skills
Decision Making
Communication
Leadership
Coordinating

Empregos recomendados

Supervisor - Italian market
Webhelp Spain Barcelona, ES A Tempo Inteiro Línguas requeridas: Inglês / Italiano
24.000 € - 33.000 €/Año
Quality Inspector
National Pen Tunisia, TN Full-Time Línguas requeridas: Neerlandês / Inglês / Francês / Alemão / Italiano
Communication Specialist
Webhelp Spain Barcelona, ES Full-Time Línguas requeridas: Inglês / Italiano / Espanhol
16.732 £/Año
Candidate-se a este emprego.
Pensa ser o candidato perfeito?
Candidate-se no site da empresa

Job ID: ACQ2852